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Contact Centre Advisor

3 months ago

Huntingdon, United Kingdom Octane Recruitment Full time

Vacancy - Customer Service Advisor

Location - Huntingdon

Salary - £22k basic plus bonus

Working hours - Monday - Friday 40 hrs between 8-6 NO weekends

Reference - OC18170

My client is a family run business looking for someone to hit the ground running with being an advisor for such a big company in our Huntingdon Head Office. If this is an interest of yours please apply today

Company benefits:

  • Pension Scheme
  • Lifecare insurance

Contact Centre Advisor key responsibilities:

  • To personally provide excellent standards of customer service
  • Understand and demonstrate tremendous customer care and rapport building
  • Display good listening skills to identify customer needs
  • Deal with all internet, email and phone enquiries
  • Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
  • Upsell manufacturer and company recommendations
  • Work as part of a team to achieve personal and department objectives
  • Manage, respond and log all incoming email enquiries on appropriate systems
  • Keep and update reports and call logs

Ideal candidate will possess the following:

  • Customer service experience - within a contact centre or retail / sales
  • Excellent communication skills - via phone and email
  • Ability to adapt and work well with people
  • Well-spoken and uses professional and polite mannerisms
  • Good listening skills
  • Dedication - longevity and / or progression within the company

If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

Recruitment Resourcer : Danielle Kingston

Octane Recruitment

INDOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.