Customer Service Adviser

7 days ago


Sutton, United Kingdom Hatched Recruitment Group Full time

Customer Service AdviserSutton£18/hrStart date: ASAPFull Time: Mon - Fri 36/hrs a week Hatched Recruitment is working closely with the local authorities and we are looking for a Customer Service Adviser in the Sutton area.The role will involve office working whilst training with flexibility on hybrid once up to speed.This role will be a minimum of a 5 month placement in Sutton Council's Customer Experience Contact Centre, the ideal candidates will have the following skill and experience.Role requirements: Contact Centre and basic business administration Dealing with a variety of resident enquiries for services offered by the local authority eg Waste Services, Homeless and Highways. Managing complex calls and emails in a professional and timely mannerFlexible hybrid working including a minimum of 1-2 days in the office after training. Desired skills and experience: Excellent verbal and Digital communication skillsExperience and confidence in using contact centre technologyExperience in a local authority environmentExperience in customer service environmentLocal knowledge of Sutton Area would be beneficial



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