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Customer Support Admin

2 months ago

London, United Kingdom Office Angels Full time

Job Title: Customer Support Administrator - Graduate

Location: London, South West

Remuneration: £30,000.00 with regular reviews, private healthcare, and pension after 3 months

Office hours: 8.30am-5.30pm Monday - Thursday, 8:30am - 2pm Friday

Contract Details: Permanent, Full Time

Responsibilities:

  • ?? Take customer service calls and provide initial diagnostics/problem-solving.
  • ?? Liaise with customers and follow up on their inquiries.
  • ?? Manage and oversee service repairs, assigning field engineers when necessary.
  • ?? Track and monitor calls and repairs to ensure timely completion.
  • ?? Process and administer UK installations.
  • ?? Prepare service quotations and customer service invoices.
  • ?? Handle spare part sales quotations and invoices.
  • ?? Review weekly compliance with performance targets and create service reports.
  • ?? Assist with general office administration tasks, such as ordering supplies.
  • ?? Maintain good phone etiquette, displaying confidence and assertiveness.
  • ??? Showcase excellent organisational skills, multitasking on multiple projects.
  • ?? Demonstrate proficiency in Outlook, Word, and Excel, with training provided on company-specific software.
  • ?? Prioritise customer service, leveraging previous experience in a similar role.

Our Client is a global brand that specialises in providing high-quality wireless headsets for healthcare, retail, and quick service industries, boosting workplace efficiency with clear communication. We are seeking a bright and customer-focused individual to join their team as a Customer Support Administrator.

Based in London SW10, you will work closely with Operations, Marketing, and Finance specialists, playing a central role in managing service requests and overseeing system installations. This is an exciting opportunity to develop your career in a progressive and innovative technology business that is experiencing significant growth.

If you have a polite phone manner, organisational prowess, and the ability to handle multiple projects, we want to hear from you With a starting salary of £30,000.00 and additional benefits like private healthcare and a pension plan after 3 months, this is a role that offers both stability and room for advancement.

Apply today and join the team

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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