1st Line IT Support

5 days ago


King's Lynn, United Kingdom Latcom plc Full time

1st Line IT Support - Junior. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior 1st Line IT Support person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression Please note this role is 100% office based (offers no WFH).You must have experience/technical skill in the following : * 3-6 months experience within an IT role. * Good knowledge of Microsoft office. * Excellent customer service approach / organisational skills. * Team player but also able to work alone. * Excellent written and verbal skills. * Can do approachRole involves: * First point of contact for all IT enquiries (mainly over the phone), converting end user requests / incidents into tickets (30-35 tickets per day) * Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets. * Field / assign tickets to the wider team allocating according to skill set. * Where necessary support the investigation and resolving of requests and incidents. * Providing designated users with Mobile Phones, setting mobiles up with standardised Applications. * Support the wider team with investigations on incidents. * Field / assign tickets to the wider team allocating according to skill set. * Document and publish communications for the IT department, projects, and any other required comms.Please send your most up to date CV to me ASAP for a full job spec


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