Service Desk Operations Manager

17 hours ago


King's Lynn, Norfolk, United Kingdom ZipRecruiter Full time
About the Role

We are looking for an experienced IT professional to fill the position of Service Desk Operations Manager. As a key member of our team, you will be responsible for providing first-line technical support to our clients.

Your primary duties will include troubleshooting and resolving user problems, maintaining accurate records, and ensuring seamless communication with stakeholders.

The estimated annual salary for this role is £29,440, based on a 37.5-hour workweek and a rate of £14 per hour.

  • Provide administrative support to the Back Office and bespoke systems where required.
  • Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements.
  • Provide 1st and 2nd Line Support - logging incidents into the service desk system and managing tickets triaged from front-line support.


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