Marketing Cloud Lead Consultant

1 month ago

Birmingham, United Kingdom TECHOHANA Full time

Job Title: Salesforce Marketing Cloud Lead Consultant

Working Arrangement: Remote

Salary Expectation: Up to £55,000 DOE

Job Description:

Your main responsibility will be to manage and consult with key client accounts. You will handle a portfolio of clients, including both retainer and fixed-scope projects. In both cases, your primary goals are to provide value and ensure client success through your technical and strategic guidance.

Duties and Responsibilities:

Client Management and Consultation:

  • Utilize excellent communication and client-facing skills to understand client requirements.
  • Deliver strategic advisory engagements, focusing on developing a forward-looking technology vision, strategy, and transformation roadmap for clients.

Project Management:

  • Demonstrate strong project management skills, including the ability to handle multiple projects simultaneously, prioritize tasks, meet deadlines, and effectively communicate with stakeholders.
  • Update senior leads on the health status of projects.

Project Leadership:

  • Lead the team of Delivery Consultants to deliver services to the highest possible standards.
  • Serve as the final sign-off point for client strategic recommendations, scoping documents, and delivery.

Team Management:

  • Efficiently oversee and support the team of Delivery Consultants through proactive engagement.
  • Conduct regular one-on-one meetings and provide feedback to senior leads to ensure optimal team performance.

Business Growth:

  • Collaborate with senior consultants to support business growth by influencing renewal rates and introducing additional service lines.
  • Create new opportunities in the CRM for the sales team to follow up on.
  • Maintain high customer satisfaction scores.

Demo and Prototyping:

  • Assist sales by providing clients with tangible demonstrations of how solutions will meet their requirements.

Project Sign-Off:

  • Support the commercial team and participate in the sign-off process for SOW (Statement of Work) for any technical proposal, allowing the opportunity stage to progress.

Analytics & Reporting:

  • Create reports for clients on campaign effectiveness against targets and ROI, using insights from Account Engagement, Salesforce, and Google Analytics.

About You:

  • Able to work collaboratively with all other teams in the business.
  • Possess excellent interpersonal skills and a passion for building meaningful relationships with clients.
  • Enthusiastic about problem-solving and finding solutions to complex problems for clients.
  • Excellent communication skills, capable of delivering engaging presentations and describing solutions in detail.
  • Demonstrate understanding of the Salesforce ecosystem, specializing in either MCAE, Sales Cloud, Marketing Cloud, or a combination of these.

What You’ll Get:

  • Bonus scheme.
  • Tiered benefits policy.
  • Regular company-wide events.
  • Private healthcare.
  • Homeworking.
  • Training and development opportunities.
  • Certification exam vouchers.
  • Opportunity to work with some of the largest companies in the world.

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