Disability Benefits Support Officer

2 weeks ago

London, United Kingdom Vox Network Consultants Full time

Role Purpose

  • To apply the relevant Income Maximisation policy and procedures
  • To work cooperatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough.
  • To offer support and advice to customers and signpost to partners


Responsibilities

  • Identify residents who need financial assistance due to a disability, caring responsibilities, long-term illness and/or being unable to work due to physical or mental health barriers, and have responsibility for supporting them with long-term benefits uptake.
  • Be proactive in providing support for residents to prevent them from reaching financial crisis.
  • Learn and use digital tools, including the LIFT dashboard, to identify and engage with residents at risk of financial hardship due to disability, long-term illness, physical or mental health conditions, and caring responsibilities.
  • To deal with all day-to-day correspondence and telephone calls in line with service standards. To provide written responses to enquiries for councillors, senior managers, and MPs and ensure that responses are provided within agreed timescales.
  • To provide ongoing monitoring information for performance scrutiny to the Team Manager.
  • To actively participate in the reviewing of Income Maximisation policies and procedures.
  • To undertake other duties and responsibilities of a similar nature which reflect the level of those described above that may be required. The post-holder may be required to undertake duties at this level elsewhere within the service.
  • To foster positive team-working across the Income Maximisation team to ensure smooth running of the division.
  • To take a leading role in developing and fostering good relationships with Council services and other partners, including Private Sector Housing, health and voluntary sectors.
  • To record data accurately and contribute to the development, maintenance and monitoring of systems, registers, records and databases for the efficient storage and retrieval of data, whilst undertaking analysis and research to produce reports as required on all neighbourhood management issues


Requirements

  • Ability to manage own workload and manage conflicting priorities in a pressurised working environment that are subject to frequently changing circumstances in order to achieve targets within challenging timescales.
  • Good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
  • Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
  • Experience of customer service; in dealing with people on the telephone and in person
  • Experience of effective partnership working with agencies and stakeholders and the proven ability in engaging, negotiating and consulting with a wide range of audiences.
  • Ability to exercise good judgement.
  • Experience of reflective practice and peer support.
  • Comfortable with change, welcoming it as an opportunity to grow.
  • Ability to look positively for solutions rather than obstacles.
  • Ability to travel around the borough in order to attend community events

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