Genesys Engineer

3 weeks ago

London, United Kingdom Capgemini Full time

The focus of your role

Capgemini is seeking a Genesys Engineer to join Capgemini Financial Services. This is a permanent, full-time position.


What you'll do

  • Responsible for designing developing and maintaining customer experience solutions using the Genesys Cloud platform.
  • This role requires a deep understanding of contact center technologies cloud infrastructure and the ability to work collaboratively with various stakeholders to deliver top notch customer service solutions
  • Design, develop and implement customer experience solutions on the Genesys Cloud CX platform
  • Collaborate with cross functional teams to gather requirements and translate them into technical specifications.
  • Develop and maintain custom integrations and APIs to enhance the functionality of the Genesys Cloud platform Troubleshoot and resolve issues related to the Genesys Cloud environment
  • Conduct regular performance tuning optimization and maintenance of Genesys Cloud solutions.
  • Provide technical support and training to internal teams and clients as needed
  • Stay up to date with the latest features and updates of the Genesys Cloud platform and integrate them into existing solutions
  • Ensure all solutions comply with industry standards security policies and best practices



What you'll bring

  • Proven experience as a Genesys Cloud CX Developer or similar role
  • Strong proficiency in developing solutions using the Genesys Cloud CX platform.
  • In depth knowledge of contact center technologies and cloud infrastructure.
  • Experience with programming languages such as Java JavaScript Python or similar
  • Proficiency in RESTful APIs and web services
  • Strong problem solving skills and attention to detail.
  • Excellent communication and collaboration skills
  • Ability to work independently and manage multiple projects simultaneously.
  • Knowledge of industry standards and best practices in customer experience and contact center solutions.
  • Version control expertise such as GitHub.
  • Prior experience building and maintaining a Genesys platform via Genesys CX as a Code Genesys Certified e g Professional Architect or Developer



About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Get The Future You Want | www.capgemini.com


Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


What we'll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognize individual needs with a flexible benefits package you can tailor to suit you.


Inclusion

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

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