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Genesys Engineer

3 months ago

London, UK, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Job Title: Genesys Engineer

Location: London, UK

Hybrid work: 3 days a week

Capgemini is seeking a Genesys Engineer to join Capgemini Financial Services Digital Practice. This is a permanent, full-time position in London, UK and this represents a unique opportunity for someone to enhance their Digital Consulting career.

What you’ll do
  • Responsible for designing developing and maintaining customer experience solutions using the Genesys Cloud platform
  • This role requires a deep understanding of contact center technologies cloud infrastructure and the ability to work collaboratively with various stakeholders to deliver top notch customer service solutions
  • Design develop and implement customer experience solutions on the Genesys Cloud CX platform
  • Collaborate with cross functional teams to gather requirements and translate them into technical specifications
  • Develop and maintain custom integrations and APIs to enhance the functionality of the Genesys Cloud platform
  • Troubleshoot and resolve issues related to the Genesys Cloud environment
  • Conduct regular performance tuning optimization and maintenance of Genesys Cloud solutions
  • Provide technical support and training to internal teams and clients as needed Stay up to date with the latest features and updates of the Genesys
  • Cloud platform and integrate them into existing solutions Ensure all solutions comply with industry standards security policies and best practices
What you’ll bring
  • Proven experience as a Genesys Cloud CX Developer or similar role
  • Strong proficiency in developing solutions using the Genesys Cloud CX platform In depth knowledge of contact centre technologies and cloud infrastructure
  • Experience with programming languages such as Java JavaScript Python or similar Proficiency in RESTful APIs and web services
  • Strong problem-solving skills and attention to detail Excellent communication and collaboration skills Ability to work independently and manage multiple projects simultaneously
  • Knowledge of industry standards and best practices in customer experience and contact center solutions
  • Version control expertise such as GitHub Prior experience building and maintaining a Genesys platform via Genesys CX as a Code Genesys Certified e g Professional Architect or Developer
About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

What We'll Offer You

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognize everyone’s needs with a flexible benefits package you can tailor to suit you.

Why We're Different

At Capgemini, we help organizations across the world become more agile, more considerate, and more successful. Smart, tailored, often groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward-thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Inclusion

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their family and work-life needs.