Senior Solution Consultant

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Senior Solution Consultant Apply locations United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id JR104350

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Solution Consultant

Department & Team: UK&I Sales, Solutions Consultant Team

Reports to: Solutions Consulting Leader UK&I

Location: Virtual

Summary:

Remote in the UK, the Solutions Consultant works with the Sales Account Executive on developing identified business opportunities. The Solutions Consultant works in a consultative role to understand customer needs (technical & functional) and maps them to Genesys software, services, and consulting offerings. You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. This role is imperative to the success of sales opportunities.

Key Responsibilities:

To support the UK&I Sales team to be successful within territory, by defining the business value of Genesys solutions through tasks including the following:

Operational Walk throughs / Discoveries: leading discovery sessions to walk through an organization's current methods of operation and provide recommendations on improvement opportunities. This may include sessions inside the contact center to observe the customer experience as well as sessions with team leaders, operational staff, and management.

The typical output from the above will be:

• Walk our clients through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
• Genesys Solution Customer Vision:
  • Understanding the customer experience journey and how the Genesys Solution optimizes and enhances future customer experience.
  • Presenting recommendations on how the customer should embark on improving customer experience.
  • Demonstrating the art of the possible in the Genesys Solution that closely matches the future state customer experience.
  • Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services.
• Understanding and presenting the high-level business benefit model and ball-park costs for delivery of identified solutions working closing with an Account Executive and Professional Service colleagues.
• Customer Vision Sessions: Sessions to work through existing Customer Journeys and to define where Genesys solutions can be implemented or enhanced in order to deliver and improved customer experience. These will be workshops with a number of individuals with the outputs comprising a sub-set of the above or leading to a more detailed Walk through.

Other Tasks:

• Owning the responses in RFXs as needed.
• Helping to demonstrate the value of Genesys in our Customer Experience Centre.
• Ensuring everything is captured in the pre-sales phase to ensure smooth transition to professional services and customer success.

Minimum Requirements:

4 years of relevant professional experience, including the following:

• Technical knowledge covering associated Contact Centre technologies, such as surveys, quality management, recording, workforce management, IVR, Digital Engagement or PCI-compliance.
• Technical knowledge in some of the following areas, such as VOIP, SIP, Messaging, Carrier Services, Infrastructure, Networking, Security or Artificial Intelligence.
• Familiarity with cloud platforms (Amazon Web Services, Microsoft Azure) and cloud application architecture (Microservices, Kubernetes & Docker).
• Familiarity of Natural Language Understanding (Google, Nuance, Amazon Lex).
• Experience of articulating the value while presenting any given solution.
• Being able propose a solution that is mapped to business requirements, scoping the customers functional and nonfunctional specifications, by providing a Solution Proposal, Architecture Diagram, and working with Professional Services to ensure an accurate Statement of Works.
• Be a Grade A+ in presenting skills, with the presence and gravitas to be able to command workshops to successful conclusions.
• You will be outgoing, energetic & passionate about our solutions, you'll be comfortable in articulating our solution and convincing decision makers.
• Desire to become a highly valuable and respected member of a growing team, to foster team spirit and share knowledge.

Preferred:

• Cloud or SAAS based software Sales preferred.
• Basic understanding of programming in Web-based technologies such as Java, HTML, and CSS.
• Basic understanding of the API (Application Programming Interface) methodologies and benefits.
  • Understanding the fundamentals of Computing, such as completing a Technology Degree, or undertaking certifications relevant to Cloud, SaaS, or XCaaS.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Employee Referral

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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