IT Service Desk Team Leader

3 weeks ago

Maidstone, United Kingdom Golding Homes Full time

IT Service Desk Supervisor

Maidstone - Agile Working

Circa £42,000

Full Time, Permanent

Background

It is a great time to join Golding as we are an efficient, local, visible and listening organisation providing sustainable homes and communities. We have an established track record for building quality homes and investing in our local communities.

We are excited to recruit for this role at Golding and appoint an IT Service Desk Supervisor.

You will be part of our IT & Systems Transformation Team in our People, Digital and Change directorate and play a key role in shaping our future.

What you'll be doing

The successful candidate will join our IT Service Delivery team at an exciting time, as we look to adopt a proactive service partnering approach to engage with our customers, colleagues and stakeholders to a high standard.

You will be working within the IT Operations Department to ensure an outstanding customer focused IT support service is delivered to our work colleagues and customers. You will ensure the smooth day to day running of our IT Services to resolve technical issues and support the service desk whilst working with a multi-functional IT Team to ensure that service levels are met and identify any opportunities to optimise and improve IT Services.

More about you. What can you bring?

  • You will be experienced in providing IT support in a similar size organisation, with a track record in continually exceeding customer service expectations and resolving 1st/2nd line issues.

  • You will have a strong technical background to support a wide variety of Microsoft based technologies and business systems in a fast-paced environment. You will be solution focused with a can-do approach to proactively deliver IT Support services.

  • You will be able to understand business goals and vision and align IT service support frameworks to enhance and achieve them consistently.

  • You will have experience working within a team to encourage & support development and also making sure processes are followed to a high standard.

  • The right candidate will have the skills and passion to live our Golding values.

When and where you'll be doing it

You will enjoy a 37-hour working week, earning an annual salary of circa £42,000 per annum dependent upon your knowledge, skills and experience.

Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation, this will be main place of work for the role.

This role is primarily office based with a rota to cover the business hours of 8am - 6pm Monday - Friday.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

  • 28 days annual leave per year (plus bank holidays)

  • Company Pension contribution and life assurance

  • Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

  • An annual Wellbeing Fund

We will be sifting applications throughout and reserve the right to close applications early.?

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

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