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Service Desk Analyst
3 months ago
Service Desk Analyst – 3 month contract
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
The team also deal with setting up and onboarding new users, supporting them with IT issues as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues.
Required Skills and Experience:
- Previous experience of working on a service desk support users and senior management.
- Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure
- Knowledge of networks including WIFI, Switching, Routing, Firewalls and security products an advantage.
- Strong customer service practices.
- Any industry certification such as CompTIA preferred but not essential.
