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Service Desk Technician

3 months ago

Maidstone UK, Kent, United Kingdom MANNING SERVICES LIMITED Full time

Role: Service Desk/Help Desk Technician

Work Location: Maidstone

Mode- 5 days support from office

Duration: 3 Months


Academic Degree:

Bachelor's degree in Information Technology (IT), Computer Science, Business Administration or related technical degree from an accredited university or considerable on the job experience

CompTIA+ preferred

MCP (Microsoft Certified Professional) preferred


Professional experience on the job:

2 years of experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization.

Professional experience on the functional area:


Professional experience •

2-5 years of Professional experience in the IT functional area.


Areas of experience:

2+ years of experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow

Experience with Windows 10/11

Experience using IT service management solution ServiceNow

Excellent customer service skills and excellent organization skills.

Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects

Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends.

Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds

Strong analytical, problem-solving and decision-making capabilities

must have experience breaking down complex technical information in a simple way

Strong collaboration, teamwork and relationship building skills at multiple levels and functions in the organization.

• Strong communication skills in writing, speaking and presentation.