Systems Support and Development Analyst

DescriptionSuffolk County CouncilLocation: Endeavour House Ipswich IP1 2BX - HybridSalary: 34434 per annum (pro rata for part time)Hours: 37 hours per week flexible working options availableContract: PermanentJoin a Team Driving Innovation in Social Care SystemsAs a Systems Support and Development Analyst you will play a key role in ensuring these systems are fit for purpose support frontline practice and evolve in line with service needs and national developments.Reimagine the possibilities.What Youll Be DoingProvide expert support to practitioners finance teams and managers in their daily use of systems and workflow processes resolving complex issues with confidence and clarity.Contribute to system development helping shape enhancements that improve functionality and user experience.Maintain and optimise system tools that enable staff to deliver effectively within the operating models and transformation programmes across both adult and childrens services.Play a key role in system upgrades including preparation testing and implementation of new versions.Engage with system users supporting training feedback collection and continuous improvement initiatives.What Youll BringExtensive experience working with and supporting Liquidlogic and Controcc systems.A strong track record of identifying and implementing process improvements that enhance efficiency and service delivery.Proven ability to deliver business analysis that drives meaningful change across large complex organisations.Excellent communication skills with the ability to translate complex or sensitive information for diverse non-technical audiences.You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.Why Join UsJoin a forward-thinking team where innovation collaboration and continuous improvement are at the heart of everything we do. At Suffolk County Council youll find a supportive and inclusive working environment with access to professional development opportunities that help you grow your career. This is your chance to make a meaningful impact on the lives of adults children and families across Suffolk - helping to shape services that truly make a difference.The teamYoull be joining an established and dynamic team dedicated to the ongoing improvement of Suffolk County Councils core social care systems - including Liquidlogic Adults and Childrens Social Care Early Help modules ContrOCC finance systems and associated portals. These systems are essential to delivering high-quality care and support across the county and your work will directly contribute to their effectiveness and evolution.Empowering EveryoneWere big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.For more informationPlease contactLorraine Webb (she/her) for a casual conversation. You can reach them by calling or emailing.How to applyStep 1 - Read the Job and Person Profile (JPP) (Word).Step 2 - Click Apply Now to start your online application.Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.Tell us about a time you supported colleagues or end users with a complex system or workflow issue. How did you approach the problem and what was the outcomeDescribe a situation where you contributed to the development or improvement of a business system or process. What steps did you take and how did you ensure the changes met the needs of different stakeholdersDescribe your experience of working with Liquidlogic and ContrOCC systems. How have you used these systems to support service delivery or transformation programmesWe value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.Please note: Without a supporting statement your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailingor calling.If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.Closing date:11.30pm 16 November 2025.This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-HybridRequired Experience:IC Key Skills Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic Employment Type : Full-Time Experience: years Vacancy: 1