Senior Support and Development Analyst

DescriptionSuffolk County CouncilAddress:Endeavour House Ipswich IP1 2BX HybridSalary:40777 per annum (pro rata for part time)Hours:37 hours per week flexible working options availableContract:PermanentJoin a team driving innovation in social care systems.This is an exciting opportunity to be part of an established team supporting the continuous improvement of Suffolk County Councils Liquidlogic Adults and Childrens Social Care systems Early Help modules ContrOCC finance systems and associated portals. These systems are vital to delivering high-quality care and support across the county.As a Senior Support and Development Analyst you will play a key role in ensuring these systems are fit for purpose support frontline practice and evolve in line with service needs and national developments.Your role and responsibilitiesDeliver expert support and guidance to system users across Adult Services ensuring effective and confident use of digital tools.Maintain and enhance social care recording and finance systems including the development of forms workflows and practice guidance to support service delivery.Ensure systems are aligned with operational needs financial procedures and transformation initiatives to drive continuous improvement.Collaborate with senior stakeholders and deputise for the Development Lead when required contributing to strategic decision-making and leadership.Support accurate and timely data collection to enable both statutory and non-statutory reporting requirements.Lead system development projects from configuration through to testing and implementation ensuring solutions meet user and organisational needs.Mentor junior team members delegate tasks appropriately and actively contribute to their professional development.You will needExtensive experience in supporting and navigating complex systems particularly Liquidlogic and Controcc within adult social care environments.Demonstrated ability to analyse business needs and deliver process improvements that enhance service efficiency and effectiveness.Strong communication skills with the ability to convey complex technical information clearly to non-technical audiences across Adult Social Care teams.Proven capability in building and maintaining effective working relationships at all organisational levels.Confidence in managing multiple priorities and leading projects from initiation through to completion.A solid understanding of adult social care services including relevant legislation and statutory requirements.You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.The teamYoull be part of a forward-thinking team that values innovation collaboration and continuous improvement. Suffolk County Council offers a supportive working environment opportunities for professional development and the chance to make a real difference in the lives of adults children and families across Suffolk.Empowering EveryoneWere big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality ReportFor more informationPlease contact Ben Ankers for a casual conversation. You can reach them by calling or emailing How to applyStep 1 - Read the Job and Person Profile (JPP) (Word).Step 2 - Click Apply Now to start your online application.Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the Person Profile sectionof theJPP.You should use theSupporting Statement template.Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.Please note:Without a supporting statement your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailing or calling .If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.Closing date:11.30pm 30 October 2025.Interview date: 5 November 2025.This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-HybridRequired Experience:Senior IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Employment Type : Full-Time Experience: years Vacancy: 1