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Onboarding Officer

3 months ago

Derby, United Kingdom Mortgage Advice Bureau Full time

Onboarding Officer

Permanent, full time (37.5 hours a week)

Hybrid working between our Derby office 2 days a week and working from home 3 days a week


Mortgage Advice Bureau (MAB) is the UK’s leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for an Onboarding Officer to join our established Onboarding team, conducting in-depth checks on Mortgage Advisers and firms joining our network to ensure they are competent and able to operate in line with regulations.


In this role, you will engage with advisers, firms and lead sources throughout the application process to ensure they meet our eligibility criteria, carrying out searches and reference checks. Working closely with key stakeholders (business owners, regional managers, individual applicants) on regulatory requirement matters, you will deliver excellent customer service and communication, answering queries and updating applicants on the status of their application, leading to a high quality experience, timely and accurate full onboarding process. With your positive, proactive attitude, you'll be represent our brand as part of our business growth and continued reputation in the industry.


To be successful in this role, you will have:

  • Experience in delivering high quality customer service
  • Relationship building skills
  • Strong attention to detail
  • A positive, proactive attitude
  • Tenacity and an inquisitive nature
  • Solution-focused approach to solving problems
  • Strong organisational skills and the ability to work under pressure


Please note this is not a Recruitment/HR role, this role sits within our Sales division.


Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us:


  • Flexible earlier or later start and finish times around our core business hours of 8:00am – 6:00pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) depending on the nature of your role and as agreed with your line manager
  • 22 days holiday, rising with each year of service and a buy/sell holiday option and your birthday off
  • Free parking
  • Matched share scheme
  • Pension scheme with employer contributions up to 8%
  • Enhanced Parental leave and Family leave
  • Save £££’s through our Discounts and Rewards Portal
  • Free breakfast and fruit at HQ
  • And lots more


We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us.


Additional Support

We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake at hannah.blake@mab.org.uk.


Please submit your application as soon as possible. Applications will be shortlisted week commencing 1st July with interviews commencing 8th July onwards.


If this sounds like the job for you, or you’d like to discuss the opportunity in more detail – please get in touch


Please note we are not accepting speculative CVs from recruitment agencies or engaging new agencies for this vacancy.