User Experience Design

7 days ago


London, United Kingdom Randstad Digital Full time

Job Post: User Experience Design - Service Designer (Hybrid Contract)Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model)Are you a highly strategicService Designerready to lead complex system change? We are seeking a seasoned expert to drive ahuman-centered design processacross the entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystemThe Role: Strategic Impact & LeadershipAs our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as aSubject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research:Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis:Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation:Create detailedUser Journey Mapsand facilitate the development ofService Blueprintsto visualize the end-to-end experience. Collaboration & Facilitation:Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration. System Design:Provide expert-level solutions to complex problems, often involvingsystemic changesthat span multiple departments. Validation:Develop prototypes and conduct usability testing to rapidly validate design concepts and iterate on service solutions.Required Skills & ProficienciesAdvanced proficiency inUser Experience (UX) Researchmethodologies. Demonstrated expertise inService Design ThinkingandDesign Thinkingpractices. Strong background inSystem Designsand the ability to influence technical and strategic roadmaps. Proven ability to manage team decisions, mentor colleagues, and act as a Subject Matter Expert.Contract DetailsContract Duration:10 Months (December 1, 2025 - September 30, 2026) Location:Newcastle, UK Work Model:Hybrid (Split office/remote working) Start Date:December 1, 2025 End Date:September 30, 2026 How to Apply If you are a Service Designer with a strong background in ethnographic research and system-level problem-solving, and you are available for this 10-month hybrid contract in Newcastle, please submit your CV and outline your experience with Service Designer ,User Experience Designer, service blueprintingandstrategic system design . Randstad Technologies is acting as an Employment Business in relation to this vacancy.TPBN1_UKTJ



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