User Experience Designer

1 day ago

London Area, United Kingdom Talent Systems, LLC Full time

We are seeking a highly motivated, user-obsessed Full-Time UX Designer to join our team. The ideal candidate will be obsessed with UX, passionate about understanding user needs through continuous engagement, conducting thorough user interviews, and rigorously testing features. You will
champion good design and user experience by acting as the voice of the customer throughout our products and services. You'll support the continuous improvement of our products by owning and driving the user research process, working closely with the product team to gather, analyse, and translate customer insights into actionable design improvements.

Responsibilities

KEY MEASURES:

  • Customer feedback / satisfaction - NPS
  • Website - Analytics & KPIs
  • Success of user research initiatives
  • Adoption of research-backed design changes

SKILLS & EXPERIENCE:

  • 5+ years of equivalent experience with a strong focus on
    user research and usability testing
    .
  • Demonstrated experience in planning and leading a variety of user research methodologies, including
    A/B testing, card sorting, user interviews, and surveys
    .
  • Expert-level proficiency in Figma
    for creating high-fidelity prototypes and final designs.
  • Expert-level understanding of best practices in usability, accessibility, and web standards.
  • Proficiency in other research and prototyping tools like Maze, , or similar platforms.
  • Demonstrated ability to translate complex research findings into clear, customer-centric recommendations.
  • Proven ability to use product analytics tools like
    Heap, Google Analytics, or similar platforms
    to inform and validate research findings.
  • Experience of designing and shipping successful digital products within an Agile development environment.
  • Experience of mobile app design is a plus.
  • The ability to work to tight deadlines and manage multiple priorities.

PERSONAL QUALITIES:

  • Customer-centric
    and empathetic
  • Proactive and demonstrates initiative
  • A curious and persistent problem-solver
  • Flexible and agile, not afraid to take risks
  • Enthusiasm and personal drive

Qualifications

Duties and Responsibilities

  • To identify current areas of usability improvements by analysing our existing designs and gathering feedback across products and devices.
  • To plan, recruit for, and conduct
    qualitative and quantitative user research
    using methods such as
    usability testing, focus groups, and guerrilla testing
    .
  • Attend our state of the art casting studios to conduct ad hoc user interviews and shadow the casting process, to gather insight and test new features.
  • To collaborate closely with
    developers and product managers
    to ensure research findings are effectively translated into the product roadmap and delivered to customers.
  • To partner with the Principal Product Designer to ensure all research insights are integrated into the product design and development process, from initial concepts to final implementation.
  • To translate customer research findings into actionable recommendations, user stories, and design concepts.
  • To create and refine
    user personas, user journey maps, and empathy maps
    based on research findings.
  • To develop prototypes for testing and evaluating new concepts and features with users.
  • To
    instill a research-driven design culture
    in the company, helping everyone to value and understand the importance of customer insights.
  • To evangelise the latest trends in user research and advocate for good research practices against opposition.
  • To build relationships with internal teams to gather and validate research data and feedback.

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