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Web Content Writer
1 month ago
Web Content Writer
Day rate: £365/day
Start: September
Contract Length: 5 Months
Location: London
We are looking for a Web Content Writer to join a global tech company based in London on a 5-month contract.
The role:
- You will review, optimise and generate new content for assigned product areas to provide in-product, self-service and assisted support information that helps customers successfully use these digital products and services.
- Research user needs to understand the products.
- Create new content using UI and GenAI specifications.
- Edit work of peers to provide in-product, self-service and assisted support information that helps users successfully use the digital products and services.
- Ensure compliance with legal, brand guidelines, style, and other corporate standards
- Collect content for product feature information, making sure that information is relevant to the specific feature and not redundant.
- Analyse past versions of self-help with data and suggest ways to restructure information to meet new user needs.
- Plan the information design deliverables for assigned areas for every product and new release.
- Deliverables may represent a variety of media.
- Provide input into templates, web page look and feel, and document presentations.
- Coordinate with SMEs, and other Tech Writers and Sr. Tech Writers, across timezones, to ensure that they are focusing on the critical few Suggestions for article-level and or topic-level improvements based on VOC feedback (e.g. new trends, adjusted procedures, new content)
Experience:
- Experience using Content Management Systems inc.
- Previous experience using WordPress and Jira.
- Excellent written and spoken English language skills.
