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Web Content Specialist

2 months ago

Greater London, United Kingdom CoTalent Full time

Web Content Specialist / Writer Contract - 6 Months+

London - Major Software Firm


  • Reviews, optimise and generates new content for assigned product areas to provide in-product, self-service and assisted support information that helps customers successfully use Intuit products
  • Researches user needs and understand assigned products
  • Creates new content using UI and GenAI specifications
  • Edits work of peers to provide in product, self-service and assisted support information that helps people successfully use Intuit products
  • Ensures compliance with legal, style, and other corporate standards
  • Collects content for product feature information, making sure that information is relevant to the specific feature and not redundant
  • Analyzes past versions of self help with data and suggests ways to restructure information to meet new user needs
  • Plans the information design deliverables for assigned areas for every product and new release.
  • Deliverables may represent a variety of media
  • Provides input into templates, web page look and feel, and document presentation
  • Coordinates with SMEs, and other Tech Writers and Sr. Tech Writers, across timezones, to ensure that they are focusing on the critical few
  • Suggestions for article-level and or topic-level improvements based on VOC feedback (e.g. new trends, adjusted procedures, new content)
  • Experience using Content Mangement Systems inc. WordPress and Jira