Contact Centre Advisor

4 weeks ago

York, United Kingdom Benenden Health Full time

Contact Centre Advisor - Claims - York Job Reference: Salary: £26,000 per annumClosing Date: 15/12/ :00:00Location: YorkEmployement Type: Full TimeBenenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos. Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience. Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You’ll be an active and effective listener who can gather important information in difficult circumstances, and you’ll know how to ask the right questions at the right timeprobing sensitively and purposefully to uncover the details that matter most. This role is essential to the successful journey for our members and the future of our outstanding business. We are interested to hear from candidates with the following skills: Excellent telephone manner and an ability to adapt to different situations Enthusiastic, passionate and positive Self-motivated and resilient Desire to help others Ability to question effectively and listen with empathy We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members. A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 5th January 2026. You must be available for the whole training period and have no annual leave. Part-time hours of 22.5 hours min/3 days, would be considered, after the 6 weeks of full time training is completed. £26,000 Full Time Salary. Hybrid working is available after a successful 6 months probation period, the first 6 months will be fully office based. With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve. Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including; Free Corporate Benenden Health membership Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies) Free on site car parking Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working. Pension with up to 10% employer contributions Discount available on other Benenden products Employee Assistance Program Unlimited access to £500 Refer a Friend Bonus Scheme Discount and cash back on hundreds of high-street retailers Opportunity for hybrid working Excellent training and career progression opportunities Cycle to work scheme Free hot drinks Free fruit Employee engagement events Supporting local charities Onsite First Aiders and Mental Health First Aiders Free onsite gym For further information on this role, please refer to the Role Profile.

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