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2nd Line Support Engineer
1 week ago
- Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face
- Take ownership of tracking and remediating security vulnerabilities within a given timeframe
- Administer the internal ticketing system and act upon requests for change and system access
- Diagnose a wide range of issues, from the user desktop environment to server applications
- Be able to spot potential technical vulnerabilities and suggest resolution
- Proactively monitor systems and take preventative measures to reduce system downtime
- Highlight possible trends from re-occurring incidents
- Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers
- Work collaboratively with third party support services on diagnosing and troubleshooting issues
- Excellent experience with Microsoft technologies across the board: Active Directory and GPO administration / Exchange administration/ Win10 desktop management using SCCM, WDS & WSUS
- Good general knowledge of networking and technologies: The TCP/IP stack / Concept of VLANs and firewalls / Wireless configurations
- Experience in remediating vulnerabilities within a Microsoft environment: Scanning tools such as Nessus or Qualys
- 2 years+ of 1st line technical helpdesk environment
- 2nd line technical support experience
- £267.24 per day
- Inside IR35 (Umbrella)
- 6 month contract
- Hybrid – 2X Per week in Reigate
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