Current jobs related to Customer Support Advisor - Reigate amp Banstead Surrey - Shorterm Group
-
Operations Support Advisor
4 months ago
Banstead, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full timeAre you a problem solver, what we like to call “a fixer”? Are you able to multi-task? Do you enjoy working in a busy environment? We are looking for an enthusiastic individual to join our team as an Operations Support Advisor, based at our Banstead Make Ready Centre. As part of the Planning and Business Development Directorate, the Operations Support...
-
Customer Support Advisor
2 weeks ago
Redhill, Surrey, United Kingdom Omega Resource Group Full timeJob Title: Customer Support AdvisorLocation: Redhill, SurreyPay Range/details: Competitive Contract Type: Permanent full time.Omega has an exciting opportunity with our amazing client for a customer support advisor position. They create industry leading satellite communications and IT management solutions with innovation and customer service at their core,...
-
Customer service advisor
1 month ago
Reigate, United Kingdom CMS Recruitment Full timeCustomer Service AdvisorBased: ReigatePermanent, Mon to Fri 8am to 5pm26 - 28k + Excellent Benefits and optional O/TInbound Call Handler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. The Customer service Advisor role is a permanent role, full-time Monday to Friday with a flexible start of...
-
customer service advisor
3 weeks ago
Reigate, United Kingdom cms Full timeCustomer Service AdvisorBased: ReigatePermanent, Mon to Fri 8am to 5pm26 - 28k + Excellent Benefits and optional O/TInbound Call Handler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. The Customer service Advisor role is a permanent role, full-time Monday to Friday with a flexible start of...
-
Operations Support Desk Advisor
3 months ago
Banstead, United Kingdom SECamb Full timeDuring a shift an Operations Support Advisor must expect and be prepared to handle multiple tasks simultaneously, working under time pressures in order to maintain maximum fleet provision and emergency crew availability. Operations Support Advisors must also demonstrate the ability to confidently work alone. Full details can be found on the attached job...
-
Operations Support Desk Advisor
3 months ago
Banstead, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full timeAre you a problem solver, what we like to call “a fixer”? Are you able to multi-task? Do you enjoy working in a busy environment? We are looking for an enthusiastic individual to join our team as an Operations Support Advisor, based at our Banstead Make Ready Centre. As part of the Planning and Business Development Directorate, the Operations Support...
-
Customer Service Advisor
4 months ago
Reigate, United Kingdom Specialist Recruit International Full time**Customer Service Advisor Coordinator** **Salary**:£22,000 - £28,000p.a. dependant on experience - **Location**: Sidlow, Reigate - **Hours**: 8am - 6pm Monday to Friday (and every other Saturday morning once training completed) - Individuals MUST be a car driver / owner Our client are looking for a confident and professional Customer Service...
-
Sales Executive
3 weeks ago
Reigate & Banstead, Surrey, United Kingdom Meridian Business Support Full time €30,000 - €32,000Fancy a Sales Executive role with one of the most respected and trusted businesses in their sector that has ambitious growth plans, and that will offer you the chance to earn achievable uncapped bonus in a supportive, family-feel environment? An industry leading independent supplier and installer of premium products have seen impressive growth over the past...
-
Parts Advisor
4 months ago
Banstead, United Kingdom Berry BMW Full timeWe are looking for an experienced Parts Advisor - Assist customers in finding the right parts for their vehicles - Provide excellent customer service and maintain a high level of professionalism - Answer phone calls and respond to customer inquiries - Utilise computer systems to look up parts and check inventory - Process parts orders and ensure timely...
-
Vehicle Service Advisor
3 months ago
Banstead, United Kingdom BMW Full timeWe are recruiting for a Vehicle Service Advisor '''Duties''' - Greet customers and provide exceptional customer service - Listen to customer concerns and accurately document them - Explain repair estimates and obtain customer approval for work to be performed - Coordinate with technicians to ensure timely completion of repairs - Keep customers informed of...
-
Sales and Customer Service Advisor
3 months ago
Reigate, United Kingdom Lloyd Recruitment Services - Epsom Full timeWe are working with an independent and growing business based in Reigate, who are looking for a Sales and Customer Service Advisor to join their team. As part of your role, you will ensure that customers receive a friendly and professional service at all times, building lasting relationships and securing repeat business. **Duties**: - Listening and...
-
Customer Service Advisor
4 months ago
Surrey, United Kingdom Everyone Active Full time**RECRUITMENT OPPORTUNITY** **CUSTOMER SERVICE ADVISOR at Cheam Leisure Centre** **Part-Time & Casual positions available** **Part-Time hours available - weekdays between 3.00pm-10.00pm & weekends** **Everyone Active is currently seeking ambitious and self-motivated individuals to take on these roles who are ready to embrace our brand mission of 30...
-
Customer Experience Specialist
1 week ago
Reigate, Surrey, United Kingdom Opus Technology Full time €3,000How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Where? Join our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web,...
-
Customer Experience Specialist
1 week ago
Reigate, Surrey, United Kingdom Opus Technology Full time €3,000How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Where? Join our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web,...
-
Service Advisor
24 hours ago
Reigate, United Kingdom ASI Recruitment Full timeAutomotive Service Advisor Basic to £30k-35k + Bonus Reigate Area Independent Garage "Your life doesn’t get better by chance, it gets better by change" Job Opportunity A great job role has arisen with my client, who is looking for a talented Service Advisor to provide excellent front-of-house customer service in a busy independent garage. This business...
-
Customer Service Representative
2 weeks ago
Reigate, Surrey, United Kingdom cms Full timeCustomer Service RoleAbout the JobWe are seeking a skilled Customer Service Advisor to join our team at CMS. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and scheduling appointments for our engineers.Key ResponsibilitiesCustomer Service: Respond to customer...
-
Customer Service Representative
2 weeks ago
Reigate, Surrey, United Kingdom cms Full timeCustomer Service RoleAbout the JobWe are seeking a skilled Customer Service Advisor to join our team at CMS. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and scheduling appointments for our engineers.Key ResponsibilitiesCustomer Service: Respond to customer...
-
HR Advisor
3 months ago
Reigate, United Kingdom Clearwater People Solutions Full time**HR Advisor**: - Location- Reigate- Salary: - £38000.0- Contact name: - Jo Foster- Job ref: - 6209- Published: - about 3 hours agoA client of ours, a charitable organisation based in the South-East, is looking for a hungry, motivated HR professional who is looking to progress their career while working for a great cause. The role of the HR Advisor, will...
-
Sales Advisor
3 months ago
Reigate, United Kingdom Crew Clothing Reigate Full time**Sales Advisor - Reigate - Part Time** - 4 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We believe in collaboration, kindness and creativity,...
-
Holiday Sales Advisor
5 days ago
Reigate, Surrey, United Kingdom Squire's Garden Centres Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Holiday Sales Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide a welcoming and engaging shopping experience for all customersAssist...
Customer Support Advisor
4 months ago
Main Purpose of Job
- To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers.
- To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.
- To provide out of hours support for all other departments.
- Working within a team with a clear growth path and development strategy that encourages internal growth.
- To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times
- To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.
- To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding
- To assist with monthly customer surveys to ensure that our clients service levels are met.
- To process sales orders for prepaid airtime cards for agreed customers
- To manage inbound calls as required by the Shift Supervisor
- To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements
- To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related
- Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups
- To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues.
- To make recommendations to improve development of systems and processes to the benefit of the customer and company
- Any other appropriate tasks as delegated by management
