Customer Support Advisor

1 week ago


Reigate, Surrey, United Kingdom Shorterm Group Full time

Main Purpose of Job

  • To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers.
  • To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.
  • To provide out of hours support for all other departments.
  • Working within a team with a clear growth path and development strategy that encourages internal growth.
Key Tasks
  • To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times
  • To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.
  • To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding
  • To assist with monthly customer surveys to ensure that our clients service levels are met.
  • To process sales orders for prepaid airtime cards for agreed customers
  • To manage inbound calls as required by the Shift Supervisor
  • To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements
  • To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related
  • Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups
  • To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues.
  • To make recommendations to improve development of systems and processes to the benefit of the customer and company
  • Any other appropriate tasks as delegated by management
DimensionsWorking as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern

  • Reigate, Surrey, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

    Are you a problem solver, what we like to call "a fixer"? Are you able to multi-task? Do you enjoy working in a busy environment? We are looking for an enthusiastic individual to join our team as an Operations Support Advisor, based at our Banstead Make Ready Centre.As part of the Planning and Business Development Directorate, the Operations Support Desk...

  • Parts Advisor

    1 week ago


    Reigate, Surrey, United Kingdom Tru Talent Full time

    Location: ReigateStarting Salary: up to £30,000 (DoE)Working Hours: Monday - Friday 8am -5:30pm (1 in 3 Saturdays 8-12)Our Client is looking for an experienced Parts Advisor / Parts Co-ordinator to join their team. Ideally you will have experience within the automotive Bodyshop industry and have great working attitude. As Parts Advisor you will need to be...

  • Service Advisor

    1 week ago


    Reigate, Surrey, United Kingdom BMW Group Retail Full time

    Berry Cobham is looking for a Service Advisor.Your roleIt's important to understand that the service advisor position is not a 'sales' role. You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing on a service or understanding repair requirements to booking in work and presenting...

  • Service Advisor

    1 week ago


    Reigate, Surrey, United Kingdom BMW Group Retail Full time

    Berry Thames Ditton is looking for a BMW Service Advisor.Your roleIt's important to understand that the Service Advisor position is not a 'sales' role. You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing on a service or understanding repair requirements to booking work and...


  • Reigate, Surrey, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to be recruiting for a Brand and Customer Marketing Manager for a prestigious Manufacturing client based in Tadworth. This is a temporary position.You will partner with the Central & Regional Brand Marketing to build required innovation/renovation cadence to deliver on market segment strategy and support in-market launches...

  • HR Advisor

    1 week ago


    Reigate, Surrey, United Kingdom Clearwater People Solutions Full time

    HR Advisor: Location Reigate Salary:- £ Contact name: Jo Foster Job ref:Published:- about 3 hours agoA client of ours, a charitable organisation based in the South-East, is looking for a hungry, motivated HR professional who is looking to progress their career while working for a great cause. The role of the HR Advisor, will be to deliver and develop a full...

  • Recruitment Advisor

    1 week ago


    Reigate, Surrey, United Kingdom Kelta HR Full time

    Job Ref:118166LocationReigateSalary£ £31610Job TypePermanentRecruitment AdvisorLocation: Reigate, SurreyWorking Arrangement: Hybrid working (3 office days, 2 remote days)Salary: £31,610 per annumHours: 9:00 am - 5:00 pmFancy joining one of Best Companies Top 30 Charities to work for in the UK, and one of their Top 100 Companies to work for in the South...


  • Reigate, Surrey, United Kingdom Elite Employment Full time

    We are working with an exclusive group of luxury care homes and retirement developments occupying beautiful locations around the country. Their aim is to improve the quality of life for older people through our thoughtfully designed developments, individualapproach and commitment to first-class care.The Home Admissions Advisor (HAA) will manage the sales and...

  • HR Advisor

    1 week ago


    Reigate, Surrey, United Kingdom Page Personnel Full time

    Hybrid working 25 days holidayAbout Our Client:A well established firm based in Reigate are looking for a HR Advisor to join their team on a permanent basis. As the HR advisor you will the point of contact for managers and employees, providing advice and assistance on people issues, whilst understanding the priority and importance of people management...

  • HR Advisor

    14 hours ago


    Reigate, Surrey, United Kingdom Hays Human Resources Full time

    This role will operate as a strategic HR Advisor / HR Officer delivering and developing a full spectrum of HR services which drives business performance and contributes to the goals and the core values of the organisation.Supporting the Management Team with the management of their people teams, which is inclusive of but not limited to all aspects of Employee...

  • Intranet Advisor

    1 week ago


    Reigate, Surrey, United Kingdom WTW Full time

    WTW has bold ambitions - we want to be the best company we can be for our colleagues and clients. We're a leading global people, risk and capital company with the most accomplished and aspiring talent in the industry - join us if you want to work with interesting people on exciting assignments and expand your career.Passionate about organising knowledge and...

  • Support Worker

    1 week ago


    Reigate, Surrey, United Kingdom Active Prospects Full time

    Job DescriptionBecome a Support Worker with Active Prospects Location: Young Prospects, Redhill, Surrey Salary: £12.08 per hour Service Type: Short Breaks Service Speciality: Autism, Learning Disability, Complex Care. People may come for regular breaks or be in crisis due to homelessness or breakdown of relationships Do you want to work for an award-winning...

  • Customer Host

    1 week ago


    Reigate, Surrey, United Kingdom White Stuff Full time

    White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women's, men's and children's clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our...


  • Reigate, Surrey, United Kingdom Reed Business Support Full time

    Working 37.5 hours per week, salary £28k per annum, 30 days annual leave inclusive of Bank Holidays.Four days in the office, one working from home.A dynamic, diverse, and evolving role supporting a growing business. Enthusiasm, flexibility and a can-do attitude are key to the role.The role is varied and includes managing the administration of a team of...

  • Customer Assistant

    1 week ago


    Reigate, Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern:Wednesday Thursday Saturday Sunday Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver 'best in town' standards Serve and sell across all channels brilliantly...


  • Reigate, Surrey, United Kingdom Parkside Office Professional Full time

    Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team. This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team. The successful candidate will play a...


  • Reigate, Surrey, United Kingdom MINT VELVET Full time

    Support the Store Manager in all aspects of running the store, including opening & closing, stock control and maintaining a beautiful environment for your team and customers at all times Demonstrate outstanding understanding of Mint Velvet's market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may...

  • Senior Style Advisor

    3 weeks ago


    Reigate, Surrey, United Kingdom MINT VELVET Full time

    Support the Store Manager in all aspects of running the store, including opening & closing, stock control and maintaining a beautiful environment for your team and customers at all times Demonstrate outstanding understanding of Mint Velvet's market position and competitors and use this to generate and act on any ideas, opportunities or concerns that may...


  • Reigate, Surrey, United Kingdom MFK Recruitment Full time

    We have an exciting opportunity for a Trainee IT Support Technician to join our well-established client based in Reigate.MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunitiesTrainee IT Support Technician - job role:As a Trainee IT Service Desk Analyst, you...


  • Reigate, Surrey, United Kingdom Experis - ManpowerGroup Full time

    Responsibilities:This role is critical in bringing together the areas of excellence in ensuring customer outcomes and mitigation of our risk are at the forefront To have responsibility for and thought-leadership in the delivery of certain work-types/processes, taking a systems thinking approach To supervise, develop, lead and motivate a team or teams to...