Operations Director

5 days ago


Dorking, United Kingdom deverellsmith Full time

Our client is a for-profit registered provider of affordable housing in London, dedicated to delivering high-quality, shared ownership homes.


About the Role

As Operations Director, you will be responsible for leading the operational functions of the business, ensuring compliance with regulatory frameworks, and driving operational efficiency. You will be directly involved in governance, regulatory compliance, and managing key relationships with external stakeholders, external advisors, and solicitors. Your role will also involve overseeing tenant satisfaction, managing financial aspects of rent and charges, and supporting the delivery of ongoing housing developments and projects.


Responsibilities

  • Governance and Regulatory Compliance: Ensure that all operations comply with relevant regulations, with a focus on shared ownership and affordable housing standards. Apply regulatory requirements to day-to-day matters, such as grants, staircasing, managing agents, insurance renewals, and rent increases.
  • Stakeholder Management: Provide timely and accurate information in response to queries from external partners, including Homes England, the Board, shareholders, external advisors, and solicitors.
  • Customer Care and Tenant Satisfaction: Collaborate with the Customer Care Manager to manage tenant satisfaction. Use customer feedback and data to inform and advise the Board and relevant committees on performance and satisfaction levels.
  • Rent and Charge Management: Oversee the management of rent and charges across the portfolio, working with external managing agents who are responsible for rent collection.
  • Health & Safety and Compliance Oversight: Act as the Health & Safety Lead, Data Protection Officer, and Complaints Officer.
  • Risk Assessment and Planning: Conduct regular risk assessments and develop action plans to address any identified issues. Participate in consultations and contribute to planning documents, ensuring regulatory standards are met and appropriate strategies are in place.
  • Transactional Involvement: Support potential mergers, acquisitions, and portfolio disposals.
  • Grant Funding and Capital Claims: Oversee the management and submission of grant funding portfolio claims, ensuring compliance with the capital funding guide.


Required Skills


  • A minimum of 7-10 years in senior operations or leadership roles, within the housing sector. Experience in the complexities of shared ownership housing is essential.
  • Regulatory Knowledge: Strong understanding of shared ownership regulations, compliance requirements, and the regulatory environment for affordable housing in the UK.
  • Stakeholder Engagement: Proven ability to manage relationships with key external stakeholders.
  • Customer Focus: Strong commitment to tenant satisfaction and the ability to analyse and act on customer data to drive improvements.
  • Financial Acumen: Experience in overseeing rent and charge management, as well as managing budgets and external relationships with managing agents.
  • Problem Solving and Risk Management: Strong analytical skills, with the ability to conduct risk assessments and implement mitigation strategies effectively.


  • Operations Director

    2 days ago


    Dorking, United Kingdom Deverellsmith Full time

    Our client is a for-profit registered provider of affordable housing in London, dedicated to delivering high-quality, shared ownership homes.About the Role As Operations Director, you will be responsible for leading the operational functions of the business, ensuring compliance with regulatory frameworks, and driving operational efficiency.You will be...


  • Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

    We are seeking a dynamic and experienced Guest Services Director to join our team at the Mercure Box Hill Burford Bridge Hotel in Dorking. As a key member of our leadership team, this individual will be responsible for developing and implementing strategies to drive business growth and improve guest satisfaction.The ideal candidate will have a strong...


  • Dorking, Surrey, United Kingdom Willing Care Full time

    We are seeking an experienced Executive Culinary Director to lead our kitchen team at Willing Care's Good-rated Nursing Home. As a key member of our culinary team, you will be responsible for creating nutritious and high-quality meals for our residents.As the ideal candidate, you will have proven experience as a Head Chef in a care home, healthcare or...

  • Sales Director

    7 days ago


    Dorking, Surrey, United Kingdom Recruitment Revolution Full time

    Sales Director - SEO GrowthWe are seeking an ambitious and results-driven High-Performing Sales Manager to join our dynamic sales team at Recruitment Revolution. As a Digital Sales Team Lead, you will play a critical role in driving business growth and developing sales strategies that deliver exceptional results.The ideal candidate will have a strong...

  • Project Director

    3 weeks ago


    Dorking, Surrey, United Kingdom Kuoni Full time

    About the RoleThis role involves leading multiple projects through the entire lifecycle, from initiation to closure. The successful candidate will have strong project management skills, including experience of managing multiple projects simultaneously, and be able to identify and mitigate risks.Key ResponsibilitiesManage multiple projects/ workstreams...

  • Head of IT

    5 months ago


    Dorking, United Kingdom St Teresa's School Full time

    **Please note: All applicants will be required to complete a School Application Form.** Head of IT - **Hours**: 40 hours per week (Monday to Friday) all year round. 25 days holiday + bank holidays per year. Holidays to be taken during school holiday periods. **Location**: St Teresa’s School, Effingham, although the Head of IT will be expected to...

  • Visionary Leader

    4 weeks ago


    Dorking, Surrey, United Kingdom Artemis Recruitment Consultants Ltd Full time

    We are seeking a dynamic Senior Financial Advisor to lead our Dorking division forward. As a member of our Executive Board, you will be responsible for driving the growth plan of our well-established wealth advisory firm. You will work closely with the Founder and Managing Director to develop and embed a people-centric culture, ensuring good outcomes for...

  • Administrator

    6 months ago


    Dorking, United Kingdom Westcott House Nursing Home Full time

    We are seeking a highly organized and detail-oriented Administrator to join our team. As an Administrator, you will be responsible for performing a variety of administrative tasks to ensure the smooth operation of our office. **Responsibilities**: To support the manager in implementing administration systems for the effective operation of the service. To...


  • Dorking, Surrey, United Kingdom Willing Care Full time

    We are seeking an experienced and skilled Head Chef to lead our kitchen team at Willing Care. With a passion for delivering exceptional resident-centred care, you will be responsible for creating nutritious and high-quality meals that cater to the dietary needs and preferences of our residents.Key ResponsibilitiesDesign and prepare menus that meet residents'...


  • Dorking, United Kingdom SHP Health Ltd Full time

    **About us** Based on the stunning Denbies Wine Estate (England’s largest vineyard), SHP is continuing to develop as a healthcare company, offering Consultant-led physiotherapy, professional development, and wellbeing services. The Barn is a purpose-built and sustainable centre with clinic rooms and a beautiful, large bespoke studio. At SHP, we empower...


  • Dorking, United Kingdom SIAN Wholesale Full time

    **NO AGENCIES PLEASE** SIAN Wholesale Ltd is one of the fastest growing distributors of FMCG (fast moving consumer goods) within the UK. In line with the business rapidly growing and continually changing, the Sales & Logistics Coordinator role is required to support our Sales department in operational and logistic requirements and assist the Operations...


  • Dorking, Surrey, United Kingdom Recruitment Revolution Full time

    Digital Sales Team LeadAt Recruitment Revolution, we are seeking a highly skilled and experienced Sales Director - SEO Growth to drive business growth for our award-winning SEO marketing agency. This is an exciting opportunity for a High-Performing Sales Manager who can lead and scale a sales team to achieve exceptional results.The successful candidate will...


  • Dorking, Surrey, United Kingdom Recruitment Revolution Full time

    High-Performing Sales ManagerRecruitment Revolution is seeking a highly motivated and experienced Digital Sales Team Lead to join our sales team. As a Sales Director - SEO Growth, you will play a crucial role in driving business growth and developing sales strategies that deliver exceptional results.The ideal candidate will have a strong understanding of SEO...

  • Executive Assistant

    6 months ago


    Dorking, United Kingdom Specialist Recruit International Full time

    MD Full-time, permanent position based in our Head Office in Dorking, Surrey. Our client are a rapidly growing global, forward thinking who are focused on design, innovation and fun. They are an employee owned business which is one of the UK’s leading and fastest growing operators **Your responsibilities will include**: - Support the Managing Director...


  • Dorking, Surrey, United Kingdom Artemis Recruitment Consultants Ltd Full time

    **Head of Financial Advice - Dorking Opportunity**We are seeking an accomplished Head of Financial Advice to drive the growth of a well-established wealth advisory firm based in Dorking. Reporting into the Managing Director, you will provide leadership across the Adviser team and develop a people-centric culture to ensure good outcomes for clients and...

  • Category Officer

    1 month ago


    Dorking, United Kingdom CV-Library Full time

    Role: Category Officer Location: Hybrid working Duration: Permanent Salary: £29,970 to £36,483 per annum + excellent benefits. Category Officer sought for a public sector organisation based in the South East of England, on a permanent basis to support the category teams and support key stakeholders and suppliers to build a reputation for...

  • Culinary Expert

    3 weeks ago


    Dorking, Surrey, United Kingdom Shepherd Neame Full time

    Shepherd Neame is looking for a skilled Culinary Expert to join our kitchen team in Dorking, Surrey. As a historic high-street pub, we offer a warm welcome and fantastic food and drink. Our kitchen is a place where you can carve out your career and develop your culinary skills.We're seeking an experienced Kitchencraft Specialist who can work as part of our...


  • Dorking, United Kingdom Walfinch Reigate & Horsham Full time

    We have an excellent career opportunity for the role of **Home Care Assistant** to join our team here at Walfinch Reigate and Horsham branch. **PLEASE NOTE**:We can only currently hire female staff as these are the requirements of the people we currently care for. **Are you kind? Compassionate? A people person? Love making a difference in people's lives?...

  • Loneliness Companion

    6 months ago


    Dorking, United Kingdom Walfinch Reigate & Horsham Full time

    We have an excellent career opportunity for the role of **Home Care Assistant** to join our team here at Walfinch Reigate and Horsham branch. **PLEASE NOTE**:We can only currently hire female staff as these are the requirements of the people we currently care for. **Are you kind? Compassionate? A people person? Love making a difference in people's lives?...

  • Loneliness Companion

    6 months ago


    Dorking, United Kingdom Walfinch Reigate & Horsham Full time

    We have an excellent career opportunity for the role of **Home Care Assistant** to join our team here at Walfinch Reigate and Horsham branch. **PLEASE NOTE**:We can only currently hire female staff as these are the requirements of the people we currently care for. **Are you kind? Compassionate? A people person? Love making a difference in people's lives?...