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Receptionist

3 months ago

Surbiton, United Kingdom Air Charter Service Full time

Established in 1990, Air Charter Service are the largest charter brokerage who now employ over 600 people across 30 offices globally.

We have a exciting opportunity for a receptionist to join ACS and run the front of house in our HQ based in Surbiton. Spread across a large office covering 4 floors with over 200 colleagues in any one day, this is a client facing role and you will be the first point of contact a person has with our organisation, whether this is in person, over the phone or on email.

Job Description

Duties will include but are not limited too:

  • Greet and welcome visitors in a professional and friendly manner
  • Answer and screen incoming telephone calls, both transferring and gate keeping as necessary
  • Respond to all email based inquiries, in a professional and timely manner
  • Maintain a clean and organised reception area at all times
  • Work closely with the wider facilities team, assisting with London-based projects
  • Distribution of incoming post, franking and manage collection of outgoing post
  • Coordinate courier services & book taxis as and when needed
  • Breakdown of Facilities Manager credit card expenses
  • Ensure meeting rooms are clean and stocked before and after meetings and training sessions
  • Assisting with data collection for Carbon Neutral certification
  • Managing the stationary cupboard, ensuring all stock is replenished, ordering more when needed
  • Ensuring notices and certificates are displayed and up to date
  • Working under the direction of the Facilities Team to assist with the general organisation and upkeep of the London Office Ie. PAT Testing, fire safety, health and safety, maintenance and security
  • Liaising and coordinating with external contractors and suppliers
  • Reporting and managing maintenance issues that arise around the London office
  • Assist with fleet management of company cars Including arranging MOT’s, services, Tax and repairs etc
  • Diary management of all important and reoccuring dates in the facilities calendar ie renewals, scheduled maintenance

Qualifications

  • Previous experience as a receptionist or a client facing role
  • Confident working with Word, Excel, Outlook & Teams
  • Strong administration skills with a high level of accuracy
  • Organised with the ability to multi-task and prioritise effectively
  • Confident on the phone
  • Strives to deliver excellent customer service
  • Driving License desirable

Additional Information

  • 22 days annual leave (increasing to 25 after 1years service & with length of service)
  • Free breakfast and lunch in our onsite canteen “The Hangar”
  • Free onsite gym – including classes
  • Free onsite parking
  • Continued professional development
  • Life insurance
  • Private healthcare and pension
  • Employee assistance programme (EAP)
  • 2x “Giving Back” charitable days per year
  • Cycle to work scheme