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Head of Business Development

3 months ago

Market Harborough, United Kingdom Welcomm Communications Full time

JOB TITLE: Head of Business Development

LOCATION: Market Harborough

SALARY: £50,000 to £55,000 pa plus bonus and company car/car allowance


ABOUT WELCOMM

We are an award-winning supplier of managed business communications based in the Midlands.

We pride ourselves on providing exceptional customer and operational support – it’s what we do best In recognition of this, we have won O2’s prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to 2023 – an unprecedented accolade never achieved by any other O2 partner.

A culture of excellence thrives within our vibrant organisation, and our incredible teams go above and beyond for our customers. We foster a collaborative and innovative work environment, really bringing that family feel to business.

Through strategic acquisitions and a dedicated focus on developing our people, we have expanded our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK. From being the first mobile retailer in the Midlands, to the business communication specialists we are today, we have a proud history and strive to continue to grow within the industry


JOB PURPOSE

As the Head of Business Development, you will be the key driver behind the Business Development team; Responsible for managing, coaching, motivating, and supporting the ongoing development of the team, driving them to achieve and exceed set business sales targets and KPIs. You will maintain excellent levels of customer satisfaction for new customers and promote the full portfolio of Welcomm services to new leads, winning new business, driving Welcomm's growth and leading by example for all team members. Thus, ensuring the department generates a sustainable pipeline of new business leads to support business growth, in line with company goals.


RESPONSIBILITIES

  • Managing the Business Development team, including being responsible for their recruitment, training facilitation, ongoing development, and retention.
  • Achieving revenue and gross profit sales targets for the BD department and team.
  • Responsible for achieving KPIs; including number of appointments, number of outbound and effective calls made, number of appointments and installations delivered for the Business Development team.
  • Ensuring the department generates a sustainable pipeline of new business leads to support business growth, in line with company goals.
  • Responsible to ensure all new business opportunities are being followed up and are equally distributed in terms of size and value, to the team.
  • Leading by example and generating own leads by calling, booking, and sitting appointments, helping team to build prospective pipeline, while also managing incoming revenue for BD team
  • Canvassing new business from current customer database, oversee the management of new accounts acquired for 1 year before handing them over to Account Management team
  • Attending networking events and follow up on leads generated from those.
  • Oversee customer meetings sat by the BD team to help support and coach best practice.
  • In partnership with Operations Team, be responsible for monitoring team activity in terms of reporting. Address any performance issues swiftly and in accordance with company policy.
  • Keeping the CRM system up to date and ensuring data is accurate; running and analysing reports against the portfolio as required.
  • Meet with CEO to provide department results and highlight any issues, an recommend processes updates, and strategic improvements.
  • Collaborating effectively across all teams to ensure we deliver a seamless experience for all customers.
  • Keep up to date with the latest market insight, providing feedback to the wider team as appropriate.
  • Work with team member on customer quality MQM and CQM reviews, sharing results and advice for best performance.
  • Identify training and development needs for each team member, creating personalised and realistic PDPs. Ensuring subsequent monitoring and progression.
  • Act as a culture ambassador and embracing the company values at all times.


ABOUT YOU

Essential:

  • You have significant expertise in successfully managing, building, and coaching high-performing teams in a KPI-driven sales environment.
  • You have a passion for sales, a strong customer focus, and are a quick learner capable of adapting to new technologies and identifying market opportunities.
  • You demonstrate the ability to establish and earn trust from team members showing genuine concern and care for their success, actively listening to their needs, and proposing beneficial solutions.
  • You have proven experience as a senior business development professional ideally within a B2B environment.
  • You have previous experience in contract negotiation.
  • You are a confident and influential communicator who excels in working collaboratively and partnering with all areas of the business.
  • You hold a full, clean UK driving licence and are capable of travelling, with the flexibility to attend in-person appointments and meetings.

Desirable:

  • It would be an added bonus if you had experience of the IT, fixed line or mobile industry and knowledge of working within a growing business.


WHAT WE OFFER

  • Competitive salary
  • Enhanced annual leave entitlement with the option to buy or sell additional days.
  • Car allowance/Company Car
  • Employee recognition events, awards, and incentives.
  • Company sick pay.
  • Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
  • BUPA, private healthcare.
  • Retail and hospitality discounts through Perkbox.
  • O2 Priority.


At Welcomm we take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication and IT solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events.

We embrace diversity, and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to present your best self.


Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.


Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.