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Customer Service Assistant

2 months ago

Tamworth, United Kingdom Cyber Search Ltd Full time

About Us


MMC Hardmetal UK Ltd. are part of the Mitsubishi family and we are looking for individuals to help us through our current transformation period and beyond.


This is a mixed role most of your time will be with the customers services team but during any downtime month end quarter end and year end there will be more of a Finance flair to your daily tasks.


The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer s individual circumstances and providing the most suitable solution.


You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.



Requirements


About You:


As a customer service professional you will be expected to have exceptional communication skills and cope well under pressure. Promoting a positive image of yourself and the brand. Be enthusiastic a committed team player and a quick learner. Having a keen attention to detail will be a huge benefit for this role.


What are the main Customer Services/Finance responsibilities


As a Customer Services Assistant you will have a varied role where your responsibilities will include:


Customer Services


  • Answering & directing incoming calls
  • Providing quotations to customers
  • Processing sales and supplier purchase orders
  • Responding to emails
  • Dealing with demo stock requests
  • Dealing with the sales teams bootstock
  • Updating supplier/customer information
  • NonConformance Reporting and credit note raising
  • Any other administration duties that may require any support


Finance Flair


  • Managing outstanding invoices
  • Sending regular statements and copy invoices
  • New customer onboarding
  • New supplier onboarding.
  • Supplier statement reconciliations and remittances


Benefits


What s in it for you:


  • Starting salary ofper annum
  • 25 days holiday (increasing with service).
  • Company contributed pension of 7.5%; increasing up to 11% (0.5% increase each year of service)
  • Death in service benefit x2 salary
  • Private Health package including Bupa cash plan for additional services
  • Option for accountancy study package


MMC Hardmetal UK Ltd. Are an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from everyone regardless of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. Our people play the key role in our success and are always looking for more driven and ambitious individuals to join our growing team.



About You: As a customer service professional, you will be expected to have exceptional communication skills and cope well under pressure. Promoting a positive image of yourself and the brand. Be enthusiastic, a committed team player and a quick learner. Having a keen attention to detail will be a huge benefit for this role. What are the main Customer Services/Finance responsibilities? As a Customer Services Assistant you will have a varied role, where your responsibilities will include: Customer Services Answering & directing incoming calls Providing quotations to customers Processing sales and supplier purchase orders Responding to emails Dealing with demo stock requests Dealing with the sales teams bootstock Updating supplier/customer information Non-Conformance Reporting and credit note raising Any other administration duties that may require any support Finance Flair Managing outstanding invoices Sending regular statements and copy invoices New customer onboarding New supplier onboarding. Supplier statement reconciliations and remittances