GTM Systems Business Analyst

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.Join Multiverse and power our mission to equip the workforce to win in the AI era.The OpportunityAs Multiverse continues its rapid growth, we are seeking a skilled and strategic GTM Systems Business Analyst to join our Revenue Operations team. This key role will serve as the essential bridge between our Go-to-Market (GTM) organisation — Sales, Marketing, and Customer Success — and the GTM Systems Engineering team.You will be essential in translating strategic business needs into scalable, efficient system solutions, directly impacting the productivity and growth of our GTM engine. This role reports to the GTM Systems leadership and involves close collaboration with stakeholders across the entire Revenue Operations function and the wider GTM organisation.Key ResponsibilitiesRequirements Management & Discovery: Act as the primary liaison to the GTM organisation (Sales, Marketing, Customer Success) to discover, analyse, and document business needs and system enhancement requests. Solution Translation & Design: Translate high-level business problems and requests into detailed, actionable documentation, including project specifications, user stories, functional requirements, and technical requirements for the GTM Systems Engineers and Administrators. Project Planning & Execution: Support the planning, prioritisation, and management of the GTM Systems roadmap, ensuring strong alignment with broader Revenue Operations and GTM objectives. Documentation & Knowledge Transfer: Develop and maintain clear, high-quality documentation, including process maps (AS-IS/TO-BE), system blueprints, Standard Operating Procedures (SOPs), and user-facing guides to ensure consistency across the GTM organisation. Quality Assurance & Verification: Coordinate and lead system testing (UAT/User Acceptance Testing) to ensure solutions meet business requirements and are implemented effectively and defect-free. Stakeholder Management & Enablement: Manage communication and expectations with stakeholders at all levels, ensuring alignment on project status, risks, and timelines. Support the creation and delivery of enablement content for GTM teams on new system features and processes. Continuous Improvement: Proactively identify opportunities for process optimisation and system automation, leveraging no-code/low-code tools and AI capabilities within our GTM stack to streamline repetitive tasks and enhance data quality. Key Qualifications And ExperienceProfessional Experience: 3-5 years of progressive experience in a Business Analyst, Systems Analyst, Sales Operations, or Revenue Operations role, preferably within a fast-paced B2B technology or SaaS company. Business Analysis Expertise: Proven ability to elicit, analyse, and document complex business requirements and translate them into clear, scalable system specifications. GTM Process Knowledge: Strong understanding of the end-to-end GTM processes across Sales, Marketing, and Customer Success (e.g., Lead-to-Opportunity, territory management, pipeline management). Technical Acumen: Strong proficiency with GTM technology platforms, specifically Salesforce (Sales/Service Cloud), with experience as a power user or administrator, and familiarity with integrated tools (e.g., Gong, Lusha, Cognism, Looker/Tableau, Clay, Zapier, or similar platforms). Problem-Solving & Operational Thinking: An ability to independently resolve complex process or system issues and iterate quickly to documented, sustainable solutions. Communication & Collaboration: Effective written and verbal communication skills, with a track record of successfully managing expectations and influencing outcomes with technical and non-technical stakeholders across different teams. Data Proficiency: Experience working with and analysing data to inform requirements and measure the impact of system changes. BenefitsTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health supportHybrid work offering - we collaborate in the office 3 days per weekWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per yearTeam fun - weekly socials, company wide events and office snacksOur commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.Right to WorkDo you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.SafeguardingAll posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.