SYSTEMS BUSINESS ANALYST

Multiverse is the upskilling platform for AI and Tech adoption. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance . We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. As Multiverse continues its rapid growth, we are seeking a skilled and strategic GTM Systems Business Analyst to join our Revenue Operations team. You will be essential in translating strategic business needs into scalable, efficient system solutions, directly impacting the productivity and growth of our GTM engine. Requirements Management & Discovery: Act as the primary liaison to the GTM organisation (Sales, Marketing, Customer Success) to discover, analyse, and document business needs and system enhancement requests. Translate high-level business problems and requests into detailed, actionable documentation, including project specifications, user stories, functional requirements, and technical requirements for the GTM Systems Engineers and Administrators. Project Planning & Execution: Support the planning, prioritisation, and management of the GTM Systems roadmap, ensuring strong alignment with broader Revenue Operations and GTM objectives. Documentation & Knowledge Transfer: Develop and maintain clear, high-quality documentation, including process maps (AS-IS/TO-BE), system blueprints, Standard Operating Procedures (SOPs), and user-facing guides to ensure consistency across the GTM organisation. Quality Assurance & Verification: Coordinate and lead system testing (UAT/User Acceptance Testing) to ensure solutions meet business requirements and are implemented effectively and defect-free. Stakeholder Management & Enablement: Manage communication and expectations with stakeholders at all levels, ensuring alignment on project status, risks, and timelines. Support the creation and delivery of enablement content for GTM teams on new system features and processes. Continuous Improvement: Proactively identify opportunities for process optimisation and system automation, leveraging no-code/low-code tools and AI capabilities within our GTM stack to streamline repetitive tasks and enhance data quality. Professional Experience: 3-5 years of progressive experience in a Business Analyst, Systems Analyst, Sales Operations, or Revenue Operations role, preferably within a fast-paced B2B technology or SaaS company. Business Analysis Expertise: Proven ability to elicit, analyse, and document complex business requirements and translate them into clear, scalable system specifications. Technical Acumen: Strong proficiency with GTM technology platforms, specifically Salesforce (Sales/Service Cloud), with experience as a power user or administrator, and familiarity with integrated tools (e.g., Gong, Lusha, Cognism, Looker/Tableau, Clay, Zapier, or similar platforms). Data Proficiency: Experience working with and analysing data to inform requirements and measure the impact of system changes. Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - we collaborate in the office 3 days per week Team fun - weekly socials, company wide events and office snacks Our commitment to Diversity, Equity and Inclusion Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Read our Equality, Diversity & Inclusion policy here . Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.