Business System Analyst

**Summary** It’s not often you get the chance to deliver change that supports the creation of a new business, but this position provides the opportunity to do just that. As a Business Systems Analyst you will be responsible for delivering key change initiatives acrossQuilter Platform, Quilter Investors and Quilter Financial Planning which we are combining into our Advice & Retail Investments business focusing on our Affluent customers.
As part of a vertically integrated business, you will be involved in a number of Quilter wide Business and IT transformation initiatives, delivering key components of some of them while supporting the creation of our new business. You will play a role in buildingout our digital capability driving growth and efficiency and delivering improvements in our operating margin. Embedding ESG tools and propositions will be a key focus as well as bringing new technology and features to market which will allow our customersto feel more secure about the financial future and help advisers run more successful advice businesses.
This is an exciting time to join our team and help shape the next phase of our journey.

**About the Role** Business Systems Analyst

Level: Level 4

Department Group Technology Solutions:
Location: Southampton, England | London, England | Newcastle, England| Birmingham, England | England - Home Worker

Contract type: Permanent

Through the creation of functional and non-functional solution artefacts, be responsible for identifying, assessing, and documenting requirements, specifications, and functionality, aligned to business strategy, business processes and technology architecture.

Analysing and documentation of business processes, needs assessments, systems analysis and cost/benefits analyses to create project proposals that align technology solutions with business objectives and the Quilter Technology Strategy and roadmaps.

Leading workshops with IT and 3rd party suppliers to evaluate and translate end-user needs into practical and pragmatic solutions and drives continuous improvement of business products and services by translating into improved design and service provisioning.

Operating as a link between technical personnel and the appropriate end-user department to understand the business implications of the technical solutions on the current and future business environment, you will also manage system incidents working withthe project team to ensure resolution.

Working with the end-user to select or define appropriate scenarios to test and determine whether system changes meet project specifications, and you will coordinate with users to plan and execute User Acceptance Testing (UAT).

Creating, reviewing, and delivering end-user documentation and prepares communication material on system enhancements. You will monitor production performance enhancements and system integrity with end-users.

**About You** Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

You will have an analytical mind set, able to use data and metrics to drive actions and embrace change and initiates new and better ways of working to deliver positive customer outcomes.

Communication, at all levels, both in written and verbal form as well as excellent stakeholder engagement capability with the ability to manage expectations and explain technical detail will also be essential. You will also have the skills to work with 'virtual’teams, cross function, cross business, and geographies.

We are looking for someone who has technical knowledge and experience of at least one for the following:

- Advice platforms e.g. XPlan, IO, Commpay
- Application and Data Integration Platforms
- ERP solutions e.g. Workday
- Microsoft CRM technologies
- Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financialfutures._
- In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times._
- Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care andcreativity that we need, to help us get there._
- We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learningmore about joining us._