Seasonal Duty Manager

3 days ago

Windermere, United Kingdom YHA Full time
Duty Manager

YHA Windermere

Fixed term contract

Full time hours - 25-42.5 hours per week

£12.44 per hour

Staff accommodation is available at a rate of £63.70 per week

YHA Windermere are looking for a Duty Manager to support the Hostel Management.

At YHA Windermere we pride ourselves on our team and customer service, we are looking for a kind, conscientious and hard working individual to join our established team. As well as the day to day running of the hostel we like to do that little extra such as:
  • team fundraising events including hosting our own fell race,
  • casual events such as open mic and quiz nights,
  • conservation work and planting trees in our extensive grounds
We are located in the beautiful village of Troutbeck, 2 miles from Windermere & 3 miles from Ambleside. We have incredible panoramic views of Lake Windermere and the Coniston & Langdale fells. There are good transport links from the bus stop at the bottom of the lane and Windermere train station.

The hostel has 9 acres of land with plenty of woodland, bursting with wildlife, we have deer, badgers, bats and birds, including tawny owls and sparrowhawks. We have great access to the Troutbeck fells, with footpaths and bridleways in most directions. Being slightly set back from the town means that the site is often quieter and more peaceful during the day, when the crowds are elsewhere.

The hostel is medium sized and has lots of glamping and camping options alongside the internal rooms. We have tipis, bell tents, land pods and airstreams which are very popular, especially with families.

The staff accommodation is split in two, we have an onsite cottage in the woods, just a few hundred metres from the hostel, and another property a mile away on the lakeside.

As a Duty Manager you'll support the Hostel Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
  • 10 nights free hostel stays per year for you and up to 3 friends or family
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
  • Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
  • Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
  • Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
  • Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
  • Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:
  • Experience of working face-to-face with customers
  • Experience in hospitality or customer service, including the management and delivery of a quality service
  • Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
  • Food safety level 2 and APLH level 2 qualifications (desirable)
  • Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
  • Basic IT skills - Microsoft Word, Outlook, Excel
  • Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it's a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader

AMRT1_UKCT

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