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Resident Liaison Officer

3 months ago

Lincoln, United Kingdom Niyaa People Full time
The chance to work for a well-established property service company in Birmingham has become available for a Resident Liaison Officer on a permanent basis working 40 hours per week. This role is offering great career opportunities and a long list of company benefitsCustomer Liaison OfficerMon-Fri/ 40hrs per weekLincoln area£27-29k per annumPermanentAs a Customer Liaison Officer, your duties will be:
  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • local community and the Customer Care Department
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out choice events, consultation events and individual consultation with residents regarding future work.
  • Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
  • Agree access arrangements with the resident and book appointments to enable the work to their home
  • Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.
As the successful Customer Liaison Officer, you will have the following:
  • Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
  • Experience in the construction industry (preferred)
  • Great customer service experience
  • Have clean UK Drivers License
  • Previous property maintenance or construction experience would be beneficial
The successful Customer Liaison Officer will receive:
  • Car or car allowance
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks
  • 24/7 Employee Assistance Program and access to mental wellbeing app
If you think you would be a suitable fit, please apply directly or contact for more details.