Customer Service Coordinator

3 weeks ago


Altrincham, United Kingdom Page Personnel Full time

A Customer Service Coordinator role has opened working for a leading facilities management company. The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service.Client DetailsThe company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.DescriptionResponding promptly and professionally to customer enquiriesResolving customer complaints in a timely and satisfactory mannerCoordinating with other departments to resolve customer issuesMaintaining customer records by updating account informationKeeping track of customer interactions and transactionsProviding feedback on the efficiency of the customer service processPreparing reports on customer interactions and satisfactionContributing to team effort by accomplishing related results as neededProfileA successful Customer Service Coordinator should have:Strong communication skills with a customer-focused approachProficiency in using customer relationship management softwareA knack for problem-solving and the ability to handle difficult situationsExcellent organisation and multitasking skillsJob OfferSalary £23,000 per annumAn engaging work environment in Altrincham Opportunities for personal and professional growthA supportive team cultureIf you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position



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