Customer Service Coordinator
7 days ago
We are hiring for a Customer Service Coordinator position
A fantastic opportunity has opened up to work for a well-known facilities management company as a Customer Service Coordinator. This role is perfect for someone who is a great communicator and loves providing top-notch service to customers.
About the Company:
Join a well-established facilities management business with a team of over 500 employees. Situated in Altrincham, this company is recognized for its exceptional customer service and a supportive, collaborative work environment.
Key Responsibilities:
- Responding promptly and professionally to customer enquiries
- Resolving customer complaints efficiently
- Coordinating with different departments to address customer issues
- Updating customer records and account information
- Tracking customer interactions and transactions
- Providing feedback on customer service processes
- Compiling reports on customer interactions and satisfaction
- Supporting the team to achieve common goals
Requirements:
- Excellent communication skills with a focus on customer satisfaction
- Experience with customer relationship management software
- Strong problem-solving abilities and resilience in challenging situations
- Outstanding organizational and multitasking skills
What We Offer:
- Competitive salary of £23,000 per year
- Dynamic work environment located in Altrincham
- Opportunities for personal and professional development
- Supportive and collaborative team atmosphere
If you are enthusiastic about customer service and seeking a fulfilling role in the Facilities Management sector, we encourage you to apply for the Customer Service Coordinator role with us
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