Customer Service Coordinator

7 days ago


Altrincham, Trafford, United Kingdom Page Personnel Secretarial & Business Support Full time

We are hiring for a Customer Service Coordinator position

A fantastic opportunity has opened up to work for a well-known facilities management company as a Customer Service Coordinator. This role is perfect for someone who is a great communicator and loves providing top-notch service to customers.

About the Company:

Join a well-established facilities management business with a team of over 500 employees. Situated in Altrincham, this company is recognized for its exceptional customer service and a supportive, collaborative work environment.

Key Responsibilities:

  • Responding promptly and professionally to customer enquiries
  • Resolving customer complaints efficiently
  • Coordinating with different departments to address customer issues
  • Updating customer records and account information
  • Tracking customer interactions and transactions
  • Providing feedback on customer service processes
  • Compiling reports on customer interactions and satisfaction
  • Supporting the team to achieve common goals

Requirements:

  • Excellent communication skills with a focus on customer satisfaction
  • Experience with customer relationship management software
  • Strong problem-solving abilities and resilience in challenging situations
  • Outstanding organizational and multitasking skills

What We Offer:

  • Competitive salary of £23,000 per year
  • Dynamic work environment located in Altrincham
  • Opportunities for personal and professional development
  • Supportive and collaborative team atmosphere

If you are enthusiastic about customer service and seeking a fulfilling role in the Facilities Management sector, we encourage you to apply for the Customer Service Coordinator role with us



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