Customer Service Administrator

7 days ago


Altrincham, Trafford, United Kingdom Page Personnel Secretarial & Business Support Full time

As an Customer Service Administrator you will be responsible for liaising with clients and suppliers, effectively processing data and managing timescales of installations.


Client Details


Our client is a well-established telecommunications provider to a wide UK customer base and they are now looking to expand their team with a Customer Service Administrator in their Altrincham office.


Description

As an Customer Service Administrator you will be:

  • Handling client and supplier communication, via mutli-channel
  • Monitor, verify, validate and sign off the various stages of delivery ensuring deadlines are met and internal operations/support teams are kept up to date on delivery against the plan
  • Liaise with Partner companies, Managing agents and contractors to approve planning packs and wayleave as well as arranging surveys and installation dates
  • Place orders with 3rd party providers and managing the endtoend service delivery
  • Accurately maintain the CRM system records

Profile

To be successful in this role:

  • A strong attention to detail
  • Excellent phone manner
  • Coordination, Planning and prioritisation skills
  • Excellent communication skills, both verbal and written
  • Ability to work well within in a team as well as independently
  • Strong IT skills

Job Offer

In return, our client can offer:

  • Fantastic work environment
  • Great working patterns
  • Temp to perm opportunity


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