Relationship Manager

1 day ago


Stafford, United Kingdom Hays Specialist Recruitment Limited Full time

Relationship Manager

  • £22 - £27K
  • 37.5 hours Mon - Fri
  • Hybrid - 3 days in office, 2 days at home
  • 25 days holiday plus bank holidays - 5 service days after eligibility.
  • Other fantastic benefits (happy to discuss).

The Role

  • Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
  • Handling finance rate negotiations and coordinating all stages of client transactions.
  • Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
  • Meeting profit and margin targets, along with other key performance indicators.
  • Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound enquiries.
  • Cultivating existing relationships with clients and dealer sales personnel.
  • Developing new client relationships.
  • Managing and maintaining the sales pipeline.
  • Providing support to the team while achieving individual objectives.
  • Taking ownership of workload coordination (with supervisor support available after training).

What you will need to bring

  • Emphasising customer service, fairness, empathy, and good practices.
  • Demonstrating a proactive and self-motivated approach with a positive attitude.
  • Displaying confidence, resilience, and curiosity.


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