![Inchcape Retail Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Expert
2 months ago
Mercedes Benz of North Wales - Customer Experience Expert£13,689 (OTE £15,684) + Employee Benefits
22 hours
What we can offer you
- 33 days’ annual leave, including bank holidays (pro rata)
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An annual celebration to recognise outstanding work
- A community volunteering day
Introduction to the role
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
What you’ll do day to day
- Proactively approaching customers to offer help and advice based on the customers requirements
- Helps create the right retail environment for our customers - inc. display
- Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)
- Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product including product presentation and documentation
- Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable
- Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
- Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
Helpful skills and qualifications
Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
- Attention to detail
- Excellent listening and communication skills
Who we are
Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone
We have other current jobs related to this field that you can find below
-
Supervisor / Expert
2 months ago
Llandudno, United Kingdom Smyths Toys Full time**Do you have a passion for service?** **Are you good with customers and good with colleagues?** **If that's you, we want you to become our Expert!** **The role**: **Smyths Toys Llandudno are recruiting for a Supervisor / Expert.** **As an Expert at Smyths, your primary responsibility is to deliver exceptional customer service to our customers using...
-
Software Expert
2 months ago
Llandudno, United Kingdom Smyths Toys Full timeAbout the Role We are one of the largest toy and baby retailers in Europe! We've got over 250 stores in 6 countries - Ireland, the UK, Germany, Austria, Switzerland, France. At Smyths our continued success is all down to our team. Rates of pay: £12.20 Per Hour Our stores are open 7 days a week so we need our teams to be as flexible as...
-
Nursery Department Expert
2 months ago
Llandudno, United Kingdom Smyths Toys Full time**Smyths Toys are recruiting Nursery Department Expert / Supervisor** **Are you ambitious, hard working, energetic and reliable? Do you have excellent customer service skills?** **Smyths Toy Superstores is Europe's top toy retailer specialising in toys, software, outdoor and nursery products.** **The role** **As the Nursery Expert, your primary...
-
Customer Team Leader
2 months ago
Llandudno Junction, United Kingdom Coop Full time**Customer Team Leader** - Location: Junction of Pentwyn & Park Road, Deganwy, LL31 9TH - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed...
-
Security Officer
2 months ago
Llandudno Junction, United Kingdom OmniRMS For Vinci Facilities Full time**Security Officer** **Sub Division: FMPC** **Location: Conwy** **Contract Type: Permanent** **Hours: Full Time - 42 hours - Various Shift Patterns** Creating and maintaining great places to live and work delivered by excellent people who care **Purpose of Role** An exciting opportunity has arisen for a Security Officer to join an existing established...
-
Customer Assistant
2 months ago
Llandudno, United Kingdom M&S Full time**All the details** Work Pattern Sunday 0800-1200 Monday 0500-0900 Tuesday 0500-0900 **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...
-
Customer Assistant
2 months ago
Llandudno, United Kingdom M&S Full time**All the details** Below is the working pattern for this vacancy. Monday 05:00-09:00 Tuesday 05:00-09:00 Saturday 18:00-22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...
-
Customer Experience Advisor S1 Everyday Banking
2 months ago
Llandudno, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Llandudno Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484...
-
Front of House Staff
2 months ago
Llandudno Junction, United Kingdom The Queens Head - Stange & Co Full time**FRONT OF HOUSE STAFF - The QUEENS HEAD, Penrhyn Bay, Llandudno, LL31 9JP** **Full Time** Up to **£13.44** per/hr (including tips - on average £2.00 per/hr) plus excellent company benefits **The Queens Head **is a popular pub situated in the charming village of Glanwydden, just outside Llandudno and Penrhyn Bay. It has a great reputation for offering a...
-
Front of House Staff
2 months ago
Llandudno Junction, United Kingdom The Queens Head - Stange & Co Full time**FRONT OF HOUSE STAFF - The QUEENS HEAD, Penrhyn Bay, Llandudno, LL31 9JP** Part Time - 15-20 hours per week (plus additional holiday/sickness cover) Up to **£12.40** per/hr (including tips - on average £2.00 per/hr) plus excellent company benefits **The Queens Head **is a popular pub situated in the charming village of Glanwydden, just outside...
-
Cleaner (Part-time)
2 months ago
Llandudno Junction, United Kingdom The Queens Head - Stange & Co Full time**CLEANER - The Queens Head, Llandudno, LL31 9JP** **Employment: Part-time - 6-9 hrs per week - 8.00am - 11.00am** **Salary: Meets NMW/NLW plus tips and company benefits** **The Queen’s Head **is a lively and popular food led pub in the village of Glanwydden, just outside Llandudno and Penrhyn Bay. It is part ofthe **Stange & Co **pub group**. **Stange...
-
Kitchen Porter
2 months ago
Llandudno Junction, United Kingdom The Queens Head - Stange & Co Full time**Kitchen Porter - The Queens Head, LL31 9JP** **Employment: Part time - 10-16 hours per week - evenings and weekends** **Salary: Up to £10.42 per hour + Generous Tips (on average an additional £2.00 per hour)** **The Queens Head **is a popular foodie pub and inn located in the village of Glanwydden, just outside Penrhyn Bay and Llandudno. It has a...
-
Customer Care Assistant
3 weeks ago
Junction, United Kingdom Strand Holdings Ltd ta McDonald’s Restaurants Full time**About us** Strand Holdings Lts t/a Mcdonald’s Restaurants within The Junction Retail Park and other sites located throughout Northern Ireland. We are professional, innovative and agile brand who are always keen in adding forwarding thinking individuals to our sucessful, growing teams. Within our work environment, we include: - Break allowance - Growth...
-
Weekend Retail Assistant
1 month ago
Llandudno Junction, United Kingdom North Wales Caravans & Leisure Ltd Full timeNorth Wales Caravans and Leisure is recruiting for a General Assistant to support various areas of a fast paced business at the weekend during term time with additional hours to be agreed during school/college holidays. **Duties to include but not definitive,** - Meeting, greeting, and directing customers that enter the business. Advising them as...
-
Bar/waiting Staff
2 months ago
Llandudno Junction, United Kingdom The Queens Head - Stange & Co Full time**FRONT OF HOUSE STAFF - The QUEENS HEAD, Penrhyn Bay, Llandudno, LL31 9JP** **Full Time** Up to **£13.44** per/hr (including tips - on average £2.00 per/hr) plus excellent company benefits **The Queens Head **is a popular pub situated in the charming village of Glanwydden, just outside Llandudno and Penrhyn Bay. It has a great reputation for offering a...
-
Apprentice Parts Person
2 months ago
Llandudno Junction, United Kingdom Premier Toyota Llandudno Junction. Conwy Full time_**“PremierToyota, have an opportunity for "IDEALLY" a School leaver/Student who is looking to join one of the greatest dealer networks in the UK and the largest car manufacturer in the world?”**_ **Toyota Apprentice Parts Department Member based in our LLandudno Junction Branch** Does this sound like you? Aged between 16-20? We are looking for...
-
Weekend & Seasonal Retail Assistant - Sales Floor
2 months ago
Llandudno Junction, United Kingdom North Wales Caravans & Leisure Ltd Full timeNorth Wales Caravans and Leisure is recruiting for a General Assistant to support various areas of a fast paced business at the weekend during term time with additional hours to be agreed during school/college holidays. **Duties to include but not definitive,** - Meeting, greeting, and directing customers that enter the business. Advising them as...
-
Property Adviser
2 months ago
Llandudno Junction, United Kingdom Idris Estates Full time**Join the Team** We’re growing fast and now looking to add a new Property Adviser to the team. We have two locations available Llandudno and Rhyl. **A little about us** Idris Estates is on a mission to provide customers a smarter, easier, and more transparent way to move home across North Wales. We take the best of both worlds combing the local...
-
Front of House Staff
2 months ago
Llandudno Junction, United Kingdom The Ring O'Bells - Stange & Co Full time**FRONT OF HOUSE STAFF - The QUEENS HEAD, Penrhyn Bay, Llandudno, LL31 9JP** Part Time - 10-16 hours per week (plus additional holiday/sickness cover) Up to **£13.44** per/hr (including tips - on average £2.00 per/hr) plus excellent company benefits **The Queens Head **is a popular pub situated in the charming village of Glanwydden, just outside...
-
Telephone Operator
2 months ago
Llandudno Junction, United Kingdom Castle Cabs Conwy Limited Full timeTelephone and dispatch operator required to join friendly team within a fast paced transport company. Duties will include: - Handling Telephone queries and bookings from the public and corporate customers. - Looking after the dispatch system - Ensuring excellent customer service and professionalism. Sills required: - Computer literate in order to use...