Customer Experience Advisor S1 Everyday Banking

3 months ago


Llandudno, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Llandudno

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in Llandudno branch

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.


  • Customer Advisor

    3 months ago


    Llandudno, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Mostyn Street, Llandudno on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to...


  • Llandudno, United Kingdom Boots Full time

    Summary Job Reference: - 219863BR Llandudno, Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Parc Llandudno Conway Rd Llandudno Gwynedd store. The exact shift patterns will be discussed at interview Available shift patterns: Weekends And Evenings Till 7 **Christmas Customer Advisor** Joining us as a Christmas Customer...

  • Customer Advisor

    3 months ago


    Llandudno, United Kingdom Sainsbury's Full time

    **Location** - Llandudno New Argos, Argos A2, Mostyn Champneys Retail Park, Mostyn Broadway, Llandudno, LL30 1YR **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Argos Retail **Job ID** - 225819 Being part of the team at Argos is more than just working in retail. It’s how we deliver...


  • Llandudno, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as a Property Manager)** **Salary - £21,500 per annum** **Location - Maddoc Street, Llandudno** **Employment Type - Full-time, 12 month fixed term contract** We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or...


  • Llandudno, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as a Property Manager)** **Salary - £21,500 per annum** **Location - Maddoc Street, Llandundo** **Employment Type - Full-time, permanent** We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark...


  • Llandudno, United Kingdom Boots Hearingcare Full time

    **Customer Engagement Centre Advisor - Llandudno** **The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team!** Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds. **As...


  • Llandudno, United Kingdom Boots Hearingcare Full time

    **Customer Engagement Centre Advisor - Llandudno** **The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team!** Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds. **As...


  • Llandudno, United Kingdom Boots Hearingcare Full time

    **Customer Engagement Centre Advisor - Llandudno** **The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team!** Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds. **As...

  • Customer Advisor

    3 months ago


    Llandudno, United Kingdom Boots Full time

    Job Reference: 206035BR Llandudno, Retail Park Permanent Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...


  • Llandudno, United Kingdom Employability Full time

    Introduction: Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...

  • Sales Advisor

    3 months ago


    Llandudno, United Kingdom New Look Full time

    Sales Advisor - Temporary- Llandudno- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Customer Service

    3 months ago


    Llandudno, United Kingdom Beresford Adams Full time

    Role - Customer Service Advisor - Property Management Location - Madoc Street, Llandudno. Days & Hours - Mon - Fri, 8:45am - 5:30pm + 1 Sat in every 5, 9am - 1pm Employment Type - Full-time, permanent You will be working for the UK’s largest property services group, and our Customer Service Advisor (known locally as Portfolio Managers) play a pivotal role...

  • Customer Service

    3 months ago


    Llandudno, United Kingdom Beresford Adams Full time

    Role - Customer Service Advisor - Property Management Location - Madoc Street, Llandudno. Salary - £21,500 per annum Days & Hours - Mon - Fri, 8:45am - 5:30pm + 1 Sat in every 5, 9am - 1pm Employment Type - Full-time, permanent You will be Working for the UK’s largest property services group, and our Portfolio Managers play a pivotal role in ensuring...

  • Retail Advisor

    2 months ago


    Llandudno, United Kingdom BT Group Full time

    Retail Advisor Working Hours – 37.5 Location – Llandudno £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...

  • Call Centre Advisor

    1 week ago


    Llandudno, United Kingdom Supertemps Ltd Full time

    Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, cancelling...

  • Customer Advisor

    2 months ago


    Llandudno, United Kingdom Hotter Full time

    **About Us**: Hotter, an Unbound Group company, was set up in 1959 and we’ve been designing and making footwear ever since. We have over 4.5 million customers in the UK and overseas, buying online, through our mail order channel and at our UK stores. **The Role**: Providing a friendly environment for our customers ensuring our stores are clean, tidy and...

  • Customer Advisor

    3 months ago


    Llandudno, United Kingdom Hotter Full time

    **About Us**: Hotter, an Unbound Group company, was set up in 1959 and we’ve been designing and making footwear ever since. We have over 4.5 million customers in the UK and overseas, buying online, through our mail order channel and at our UK stores. **The Role**: Providing a friendly environment for our customers ensuring our stores are clean, tidy and...

  • Retail Travel Advisor

    3 months ago


    Llandudno, United Kingdom TUI Group Full time

    Llandudno, United Kingdom- - 126242- - Onsite- - Permanent- - Part Time- - 16Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Llanddudno shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...

  • Retail Travel Advisor

    3 months ago


    Llandudno, United Kingdom TUI Group Full time

    Llandudno, United Kingdom- - 125895- - Onsite- - Permanent- - Full Time- - 16Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Llandudno** **shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...


  • Llandudno Junction, United Kingdom W R Davies Full time

    **Job details** Job type - Service Advisor Full-time - Yes Permanent - Yes **Qualifications** - Driving License (required) - service advisor: 2 years (preferred) **Benefits Pulled from the full job description** Company pension Employee discount **Full Job Description** Are you the Best: We are looking to recruit an enthusiastic self-driven person...