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Customer Engagement Center Agent
3 months ago
**Customer Engagement Centre Advisor - Llandudno**
**The Boots Hearingcare Customer Engagement Centre is expanding, why not come and join our team**
Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds.
**As a Customer Engagement Centre Advisor, your role will entail**:
- Contacting customers to reschedule appointments due to unforeseen store closures.
- Conduct daily targeted & prioritised outbound calls in order to make appointments and maximise the potential of the store schedulers and the rescheduling of those stores when required.
- Maximise the selling/upselling of sundry items. Highlight appropriate product promotions where applicable.
- Handle customer dissatisfaction with appropriate levels of empathy and professionalism, escalating where appropriate.
- Support customers with product and service queries such as product returns, repairs and insurance and adhering to SLAs on response and repair times.
- Ensure all customer contact is recorded accurately and correctly in our bespoke CRM, such as client details, journal records, marketing reference codes/preferences etc.
**We are looking for someone with/has**:
- Excellent telephone skills
- Experience of working within a customer service environment
- Initiative and a willingness to assist at all times
- Flexible approach and a good team player
- Punctual, reliable and committed to the role/business
**We offer a comprehensive benefits package because we care about our colleagues and aim to build the best teams.**
- Competitive Salary
- Access to the our Support Colleague Bonus Scheme (up to 18% of salary)
- Boots discount card (after 6 months probationary period)
- Discounted flu vaccine at Boots Pharmacies
- Pension Scheme
- Permanent Health Insurance
- Life assurance cover
- Long service awards
- Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays
- Retirement Awards
- Staff, Friends and Family discount on Boots Hearingcare services
- Blended home working (after successful probationary period)
Part-time hours: 37.5 per week
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week
**Salary**: From £21,255.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
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