Workday Service Manager

4 weeks ago

Bristol, United Kingdom HR Path Full time

HR PATH GROUP

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Part of the HR Path group, Three Plus Consulting is an official Workday Post-Deployment partner, and the foremost consultancy practice in the UK dedicated to the delivery of Workday Optimisation services across the full product platform – HCM, Financials, Advanced Analytics, Integration, Payroll etc.

Advise to Run HR Path, Global Leader in HR solutions

  • ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization
  • IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)
  • RUN: Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

YOUR MISSIONS

We have an ever-expanding business pipeline in the UKI region and are seeking suitably skilled and interested candidates to help us build our practice in line with the growth of the Workday ecosystem across the region.

As a Workday Service Manager, you will act as the primary delivery contact for the clients, provide hands-on delivery of solutions, seek opportunities for strategic partnerships and growth, and partner with key internal client stakeholders.

  • Provide service leadership to a portfolio of Workday clients (typically, 4-5 strategic or high-potential clients).
  • Proactively build partnership and bring the best of 3Plus to our clients through consultative engagement.
  • Maintain client optimisation and product roadmaps in partnership with clients and internal 3Plus service line owners.
  • Manage the in-take of client requests process, conduct primary triage, and co-ordinate delivery with 3Plus subject-matter experts.
  • Manage delivery within the capacity allocated within the contracts; adhere to 3Plus best practices & policies; perform monthly variance analysis in terms of service usage and forecasts.
  • Manage client delivery through coordination with internal functional and technical SMEs,

assessment, and confirmation of work alignment to scope and engagement with internal and

client teams to maintain task momentum and delivery timelines.

  • Coordinate and lead internal and client facing meetings needed to prioritise work, deliver tasks, track / report status, address project risks and other actions as needed.
  • Bring insights to our clients based on use-cases, solutions and experienced we have gained across the wider 3Plus and HR Path client base.
  • Manage and foster strong relationships with our aligned clients, and their associated Workday partner execs.

YOUR PROFILE

  • 3+ years of account management / service delivery experience in technical solutions delivery (SaaS) (i.e. – service delivery of technology solutions to internal or external clients preferably on Workday).
  • 5+ years of experience working in Human Resources Information System (HRIS) or Financial Applications consulting or similar project delivery experience.
  • Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
  • Workday application certification as required or preferred according to the platform being supported; in cases where certification is required for the role, candidates that are not certified will be considered for the role, but they will need to successfully pass any required certification(s) as well as on-going successful re-certification per platform requirements.
  • Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages. Recognises and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach.
  • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
  • Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple clients and multiple projects simultaneously.
  • Proven experience working creatively and analytically in a dynamic environment.
  • Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.

WHAT WE OFFER

  • An hyper-challenging and fulfilling work environment in full international development
  • A rapid growth of your career with many possibilities of evolution (horizontal & vertical) : international & internal mobility, training & certifications
  • A good work-life balance with remote possibilities : labeled Happy at Work, we listen to our employees
  • A great work atmosphere on a daily basis : quarterly team parties, annual congress...
  • We are Happy at Work certified and cotinue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.

See you soon at HR Path

Note to the recruitment agencies: Please refrain from contacting us regarding this job posting.

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