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Associate, Client Service II

3 months ago

Manchester, United Kingdom BNY Full time
Overview
Associate II, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Associate II to join our Client Service team. This role is located in Manchester, UK and will be working in a hybrid capacity. (3 days a week in the office).
In this role, you'll make an impact in the following ways:
  • Works with external clients to resolve complex day-to-day issues specific to BNYMs Corporate Actions and Income services, and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing complex operational and technical issues and ensuring requests are executed. Applies problem solving skills, experience and judgement to analyze information and mitigate any associated Risk. Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing Corporate Actions and Income lines of business and geographies and directs them to the appropriate resources, as needed; leverages a good understanding of broader BNY Mellon services and offerings. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
  • Uses knowledge of client issues and needs to contribute to business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.
  • Supports multiple, moderately complex client accounts.
To be successful in this role, we're seeking the following:
  • Experience in an operational area and/or client services required.
  • Bachelor's degree or the equivalent combination of education and experience is preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
  • "Most Just Companies", Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.