Colleague Experience Delivery Change Manager

4 weeks ago

Hounslow, United Kingdom British Airways Full time

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Colleague Experience Delivery Change Manager (6 month fixed-term contract)

As part of the Colleague Experience Delivery Team, this role leads the transformation of colleague experience delivery activities implementing change programmes that support strategic goals and objectives within Colleague Services and the People team.

Please note, this role is not approved for an international assignment.

What you’ll do:
  • Lead, drive and support the change management efforts associated with the development and implementation of People strategy transformation that supports BA overall objectives
  • Implement change management initiatives to ensure successful adoption of new People policies and process across BA.
  • Ensure all change programmes align with relevant local laws, regulations, and industry standards and proactively addressing any compliance issues that may arise.
  • Proactively seeing opportunities for further transformation and improvements
  • Able to effectively project manage all change activities and produce the relevant reports.
  • Able to identify and draw on the right resources and team input to inspire change.
  • Ensures all solutions are designed to support the BA strategic goal of Colleague Centricity and Efficient Execution.
  • Understand People delivery processes within the Colleague Services department to help lead change and transformation.
  • Collaborate with key stakeholders, including HR, finance, and business leaders, to ensure alignment and integration of transformation initiatives align with business goals.
  • Able to put processes to effectively handle resistance to change.
  • Continuously assessing and addressing change readiness and adoption.
What you’ll bring to British Airways:
  • Collaborative working style that enables effective change management.
  • Adept project management abilities, efficiently prioritising and overseeing multiple programmes/initiatives concurrently.
  • Exceptional communication, stakeholder engagement, and people management proficiencies.
  • Ability to challenge viewpoints
  • Ability to assess project/programme outcomes to inform future strategies and practices.
  • Exceptional digital skills.
  • Demonstrates a business-centric approach, prioritising outcomes that generate tangible value.
Your experience:
  • Ability to drive People change activities within a complex and evolving environment
  • Strong communication and collaboration skills.
  • Understanding and ability to apply change management principles and methodologies.
Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain

Assessments

Note that assessments for this role will be held in January.

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