Change Management Professional

4 days ago


Hounslow, Greater London, United Kingdom British Airways Full time
About the Role

As a Colleague Experience Delivery Change Manager at British Airways, you will be responsible for leading the transformation of colleague experience delivery activities, implementing change programmes that support strategic goals and objectives within Colleague Services and the People team. This is an exciting opportunity to join a dynamic and evolving airline and contribute to improving our services and providing an exceptional customer experience.

Responsibilities:
  • Lead, drive and support the change management efforts associated with the development and implementation of People strategy transformation that supports BA overall objectives.
  • Implement change management initiatives to ensure successful adoption of new People policies and process across BA.
  • Ensure all change programmes align with relevant local laws, regulations, and industry standards and proactively addressing any compliance issues that may arise.
  • Proactively seeing opportunities for further transformation and improvements.
  • Able to effectively project manage all change activities and produce the relevant reports.
  • Able to identify and draw on the right resources and team input to inspire change.
  • Ensures all solutions are designed to support the BA strategic goal of Colleague Centricity and Efficient Execution.
  • Understand People delivery processes within the Colleague Services department to help lead change and transformation.
  • Collaborate with key stakeholders, including HR, finance, and business leaders, to ensure alignment and integration of transformation initiatives align with business goals.
  • Able to put processes to effectively handle resistance to change.
  • Continuously assessing and addressing change readiness and adoption.
Requirements:
  • Collaborative working style that enables effective change management.
  • Adept project management abilities, efficiently prioritising and overseeing multiple programmes/initiatives concurrently.
  • Exceptional communication, stakeholder engagement, and people management proficiencies.
  • Ability to challenge viewpoints
  • Ability to assess project/programme outcomes to inform future strategies and practices.
  • Exceptional digital skills.
  • Demonstrates a business-centric approach, prioritising outcomes that generate tangible value.
What's Next?

Assessments for this role will be held in January. If you are shortlisted, you will be invited to participate in the assessment process, which will include a combination of interviews and practical exercises. Please note that only shortlisted candidates will be contacted for the next stage of the recruitment process.



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