Colleague Experience Delivery Lead

15 hours ago


Hounslow, Greater London, United Kingdom British Airways Full time
Job Summary

We are seeking a highly skilled Colleague Experience Delivery Change Manager to join our team at British Airways. This role will involve leading the transformation of colleague experience delivery activities, implementing change programmes that support strategic goals and objectives within Colleague Services and the People team.

Key Responsibilities:
  • Lead, drive and support the change management efforts associated with the development and implementation of People strategy transformation that supports BA overall objectives.
  • Implement change management initiatives to ensure successful adoption of new People policies and process across BA.
  • Ensure all change programmes align with relevant local laws, regulations, and industry standards and proactively addressing any compliance issues that may arise.
  • Proactively seeing opportunities for further transformation and improvements.
  • Able to effectively project manage all change activities and produce the relevant reports.
  • Able to identify and draw on the right resources and team input to inspire change.
  • Ensures all solutions are designed to support the BA strategic goal of Colleague Centricity and Efficient Execution.
  • Understand People delivery processes within the Colleague Services department to help lead change and transformation.
  • Collaborate with key stakeholders, including HR, finance, and business leaders, to ensure alignment and integration of transformation initiatives align with business goals.
  • Able to put processes to effectively handle resistance to change.
  • Continuously assessing and addressing change readiness and adoption.
Requirements:
  • Collaborative working style that enables effective change management.
  • Adept project management abilities, efficiently prioritising and overseeing multiple programmes/initiatives concurrently.
  • Exceptional communication, stakeholder engagement, and people management proficiencies.
  • Ability to challenge viewpoints
  • Ability to assess project/programme outcomes to inform future strategies and practices.
  • Exceptional digital skills.
  • Demonstrates a business-centric approach, prioritising outcomes that generate tangible value.
Benefits:

In addition to the estimated annual salary of £65,000 - £85,000, this role offers a comprehensive package of benefits and bonuses, including health insurance, pension scheme, and generous holiday allowance.



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