Multi Site Account Manager Field Based

Account Manager Location: London Zones 1-4 Filed Based RoleSalary: 40000.00 non contractual bonusContract Type: Full Time PermanentHours: 40 per week this is not a standard 9-5 roleStart date: Were ready when you areThe OpportunityAs a Multi-Site Account Manager you play a pivotal role in managing client relationships and operational performance across multiple locations. This role is about more than coordinationits about building strong partnerships understanding each sites unique needs and delivering consistent service excellence. Youll work closely with on-site teams resolve client queries with care and drive continuous improvements that add real value. Its a role where strategic thinking meets hands-on leadership and where your ability to balance priorities directly impacts client satisfaction and business success Key DutiesConducting regular site audits and ensuring high cleaning standardsBuilding and managing strong client relationshipsHandling HR processes (investigations disciplinary hearings performance management)Overseeing payroll and supporting staff scheduling and cleaning specificationsSupporting budgeting and identifying upsell opportunities for periodic worksAssisting the Service Manager with day to day operationsLeading training and onboarding for new staffEnsuring compliance with Health & Safety regulations including auditing measuresConducting monthly reports and client facing presentationsAbility to thrive in a fast-paced hands-on role with a flexible problem-solving mindsetWho are youYou are a detail-oriented and motivated Multi-Site Account Manager with strong interpersonal and customer service skills. You excel at building relationships with clients and stakeholders across multiple locations ensuring consistent service delivery and operational excellence. With experience managing diverse sites you bring a proactive hands-on approach to solving challenges driving performance and continuously improving both customer satisfaction and team engagementEssential Skills Proven multi-site management experience in cleaning facilities or support servicesA natural leader who puts people first with a track record of building high-performing teamsStrong commercial acumen understands budgets KPIs and contract deliveryExcellent communication and client-facing skills confident professional and proactiveWho are weWere not your typical cleaning and facilities company. As a certified B Corp NuServe is committed to doing business differently putting people planet and purpose at the heart of everything we do. With revenues approaching 15m and ambitious plans to reach 30m by 2030 were on an exciting growth journey to become the most loved brand in facilities management.Our reputation is built on four pillars: professionalism care sustainability and innovation. If youre looking for a role where your work truly matters and you can grow with an organization thats going places keep reading.What Youll Love About Working HereCareer Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.Purpose-Driven: As a B Corp were committed to making a positive impact on society and the environment your work contributes to something bigger.Great Benefits:Competitive salary 40000 - non contractual bonus scheme20 days annual leave plus bank holidaysPension scheme with employer contributionsEmployee benefits portal with 24/7 GP access Supportive Culture: Join a friendly collaborative team where people matter ideas are valued and everyone is working towards a common goal.NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Required Experience:Manager Key Skills Guest Relations,Administration Support,Brand Communications,Jboss,Entry Level Finance,Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 40 - 40