Multi Site Account Manager

Account Manager Location: London – Zones 1-4 – Filed Based Role Salary: £40,000.00 + non contractual bonus Contract Type: Full Time Permanent Hours: 40 per week, this is not a standard 9-5 role Start date: We're ready when you are The Opportunity As a Multi-Site Account Manager, you play a pivotal role in managing client relationships and operational performance across multiple locations. This role is about more than coordination—it's about building strong partnerships, understanding each site's unique needs, and delivering consistent service excellence. You’ll work closely with on-site teams, resolve client queries with care, and drive continuous improvements that add real value. It's a role where strategic thinking meets hands-on leadership, and where your ability to balance priorities directly impacts client satisfaction and business success Key Duties Conducting regular site audits and ensuring high cleaning standards Building and managing strong client relationships Handling HR processes (investigations, disciplinary hearings, performance management) Overseeing payroll and supporting staff scheduling and cleaning specifications Supporting budgeting and identifying upsell opportunities for periodic works Assisting the Service Manager with day to day operations Leading training and onboarding for new staff Ensuring compliance with Health & Safety regulations, including auditing measures Conducting monthly reports and client facing presentations Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset Who are you? You are a detail-oriented and motivated Multi-Site Account Manager with strong interpersonal and customer service skills. You excel at building relationships with clients and stakeholders across multiple locations, ensuring consistent service delivery and operational excellence. With experience managing diverse sites, you bring a proactive, hands‑on approach to solving challenges, driving performance, and continuously improving both customer satisfaction and team engagement Essential Skills Proven multi-site management experience in cleaning, facilities, or support services A natural leader who puts people first, with a track record of building high-performing teams Strong commercial acumen – understands budgets, KPIs, and contract delivery Excellent communication and client-facing skills – confident, professional, and proactive Who are we We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management. Our reputation is built on four pillars: professionalism, care, sustainability, and innovation. If you're looking for a role where your work truly matters and you can grow with an organization that's going places, keep reading. What You'll Love About Working Here Career Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth. Purpose-Driven: As a B Corp, we're committed to making a positive impact on society and the environment – your work contributes to something bigger. Great Benefits: Competitive salary £40,000 - + non contractual bonus scheme 20 days annual leave plus bank holidays Pension scheme with employer contributions Employee benefits portal with 24/7 GP access Supportive Culture: Join a friendly, collaborative team where people matter, ideas are valued, and everyone is working towards a common goal. NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr