Collections Advisor

3 days ago


Sheffield, United Kingdom Nicholas Howard Full time

Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor.

Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution.

The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements.

Core Responsibilities:

  • Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner.
  • Review customer accounts to determine and propose the best possible Resolution.
  • Contact customers via telephone / letter to negotiate on accounts.
  • Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately.
  • Follow up on payment promises to secure ongoing payment arrangements.
  • Update client accounts accurately and concisely.
  • Negotiate settlement terms with debtors or appointed third parties as per client mandate.
  • Provide a "shadowing" facility to colleagues either new to the business, or new to the Team.

  • Collections Advisor

    4 months ago


    Sheffield, United Kingdom Nicholas Howard Ltd Full time

    Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having...

  • Collections Advisor

    4 months ago


    Sheffield, United Kingdom Nicholas Howard Ltd Full time

    Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor.Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having...

  • Collections Advisor

    4 months ago


    Sheffield, United Kingdom Nicholas Howard Full time

    Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having...


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  • Sheffield, Sheffield, United Kingdom Nicholas Howard Full time

    {"title": "Collections Advisor Role", "description": "Nicholas Howard Limited is seeking a skilled Collections Advisor to join their team in Sheffield. As a Collections Advisor, you will play a crucial role in identifying customer solutions on accounts, primarily through telephone negotiation. Your primary objective will be to negotiate the best possible...


  • Sheffield, Sheffield, United Kingdom Nicholas Howard Full time

    {"title": "Collections Advisor Role", "description": "Nicholas Howard Limited is seeking a skilled Collections Advisor to join their team in Sheffield. As a Collections Advisor, you will play a crucial role in identifying customer solutions on accounts, primarily through telephone negotiation. Your primary objective will be to negotiate the best possible...

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