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Collections Specialist
2 months ago
Nicholas Howard Limited is seeking a skilled Collections Advisor to join their team in Sheffield. As a Collections Advisor, you will play a crucial role in identifying customer solutions on accounts, primarily through telephone negotiation. Your primary objective will be to negotiate the best possible solutions for customers, following internal processes and procedures, while working in accordance with all regulatory requirements.
Key Responsibilities:
- Manage allocated caseload to ensure timely action on all accounts.
- Review customer accounts to determine and propose the best possible resolution.
- Contact customers via telephone or letter to negotiate on accounts.
- Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary, and identifying and dealing with vulnerable customers appropriately.
- Follow up on payment promises to secure ongoing payment arrangements.
- Update client accounts accurately and concisely.
- Negotiate settlement terms with debtors or appointed third parties as per client mandate.
- Provide a "shadowing" facility to colleagues, either new to the business or new to the team.
- Ensure compliance with all relevant legal, regulatory, client, and internal policy and procedure requirements.
- Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators.
- Work in partnership with other departments internally to meet business objectives.
- Adhere to the principles of Treating Customers Fairly.
- Work in line with Company and legislative requirements in Health, Safety & Welfare for both self and others.
Requirements:
- A team-worker who can build working relationships and interact with colleagues.
- MS Office and/or Google experience.
- Good communication skills.
- A bright and enthusiastic nature.
- Ability to demonstrate a professional approach to all circumstances.
- Good organisational and administrative skills with a proven ability to prioritise tasks.
- Adaptability and flexibility.