Customer Service Advisor

4 weeks ago

Sheffield, United Kingdom FMG Repair Services Full time

**Customer Service Advisor**

**Salary: up to £25,500 per annum. **Plus, benefits and bonus.

**Hours**: 45 per week, 8:00 - 17:30 Monday to Friday, Saturday morning as required

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies.

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- 22 days holiday (plus bank holidays and an extra day for your birthday)
- fantastic **bonus **schemes
- free **life assurance**:

- ** well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension **& **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts **and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

**We’re going places **
- We’re a key part of **one of the UK’s largest Automotive PLCs**, Redde Northgate - few other businesses can offer you the **volume**, **variety** and **long-term security** as us;
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider Redde Northgate Group;
- We’re growing - it’s **an exciting time** for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

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